I think about this claim now and it still feels kind of cool. A few days ago I got the notice that the money for the tire was paid back to me and I felt relaxed right away. At that moment I really saw how important it was that I chose AXA Full Coverage when I booked with QEEQ. If I go back in time a bit it was around the end of January. I rented a Peugeot 2008 with Avis in Temuco Chile and picked it up around noon on January 25. I drove around the city and nearby places. The car was easy to drive and I felt pretty chill. One day I was on the road and I suddenly heard a loud pop. The steering wheel shook a little. My heart just dropped. I thought ok this is bad maybe the tire is gone. I pulled over and got out to check. The tire was really damaged and I could not drive like that. I was nervous and I told my friend this might cost a lot of money. Then I remembered I had AXA Full Coverage and it should cover tires too. So first I focused on fixing the problem. I found a place to change the tire and made sure the car was safe to drive again. While I was paying I was thinking inside maybe I will have to pay this all by myself in the end. When I returned the car around noon on February 9 I told the staff at the rental desk what happened. They just followed their normal steps. After I left I started to collect all my proof. I kept the receipt for the new tire and I had photos of the damage. I was still thinking will they really pay me back or will this be super hard. Later I contacted them and sent the screenshot of my credit card charge and the photos of the tire damage. The customer service talked to me in a calm way and asked me to confirm the amount and the currency. I checked my account and gave them the exact numbers. The whole thing was not as hard as I thought. I just gave them what I had and waited for them to check it. After some time I got the message that the claim was approved and the tire cost would be refunded. The amount matched what I paid with my card. I was honestly surprised and I told my friend that even the tire was covered and it went really smooth. For me the key point is that AXA Full Coverage includes things like tires and glass that people often forget. When the problem really happened I felt I had a strong backup behind me. I am still a young person and I rent cars in other countries so this kind of protection makes me feel much more at ease when I travel.
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