I booked this car through QEEQ and I only wanted a simple trip around Temuco with my kid. I picked up the car at Avis around noon on January 26. It was a Peugeot 2008 with automatic gear. For a parent who needs to watch a child and drive at the same time this felt very helpful. At the start everything was fine and I even felt happy that I bought AXA Full Coverage but in my head I still hoped I would never need it. The real problem came a few days later. My kid was in the back seat and was very sleepy. My mind was full of one thought get home fast and let him lie down. The front car wheel hit some small rocks on the road and I heard a loud pop on the front windshield. My first thought was this is bad. My hands got sweaty. My kid asked me if the car was broken. I tried to stay calm and said it was okay but inside I was already counting money. How much is a glass. Will this month budget at home be broken. When I parked the car and checked it close the windshield really had a clear damaged spot. It was not just a small scratch. It looked like something that must be repaired. I suddenly remembered that I had AXA Full Coverage. I felt lucky but also unsure. Will they really pay. Are there many small rules. On the return day around noon on February 1 I went to the Avis counter a bit early and told the staff what happened. They checked the car and said this part would be charged by their normal rules and I needed to pay first. When I paid with my card I felt a tight feeling in my chest because the amount was not small. For a family with a child this kind of sudden cost is real pressure. I was signing the bill and telling myself again and again it is okay you have insurance. After I went home I started to talk with the customer service and told them the glass was hit by a rock. I sent the photos of the damage that I took. I mainly speak Spanish so I was a bit nervous when we communicated. I was afraid I could not explain clearly. They kept asking me about the details like how much I paid and when it happened. I felt they were trying to help me make the case complete. There were a few times when they asked me to confirm the amount. They said it would be about over three hundred US dollars back. My mind suddenly felt lighter. It was like the money I paid at the counter was flying back to me step by step. I also checked if my bank account could receive US dollars because I did not want a new problem at the last step. When they told me the amount was confirmed and I just needed to wait I was not as anxious as at the beginning. I even started to feel a bit of hope. When the payment finally arrived and I saw around 366 US dollars coming into my account I really let out a long breath. My kid was playing next to me and I just kept looking at that line of numbers on my phone. I thought to myself I am so glad I bought AXA Full Coverage. Without this insurance the rock hitting the glass would turn from a small accident into a big hole in our family budget. When I look back the whole process was not easy or fun because no one wants car damage when traveling with a child. Glass damage is also a bit scary. But I can feel that with this insurance behind me my feeling changed. At first I was full of fear. Later I felt that as long as I explained the situation clearly I could let them handle the rest. For a parent who already worries about many things for a kid it is very important not to worry again and again about this repair cost. Now when I remember that pop sound I still frown a little. Then I think about the successful payout and I feel steady again. It also makes me more willing to rent a car again next time and go out with my kid.
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