My feelings were pretty mixed at the start. I booked my car in Bangkok through QEEQ for a business trip. I picked up a Nissan Almera from Europcar around the morning of January 6 and dropped it off a few days later, late at night around January 8. The pickup and return were smooth. The real problem came after I got home when I saw my deposit did not come back. My heart sank. Twelve thousand THB is not a small amount. I checked my bank, stared at the statement again and again. The balance just did not move. As a business traveler I care a lot about cash flow. I was annoyed and kept thinking in my head that this money could not just disappear. So I contacted their customer service. I first thought it would be just some cold email replies. But after I got in touch, I noticed it felt like one to one help. Every time I sent a new screenshot or a bill, the person on the other side knew my case. I did not need to explain my story from zero each time. It felt like someone was really following my problem. The rental counter staff said the deposit was already released and told me to ask my bank. My bank staff then gave very unclear answers. I felt like a ball kicked back and forth. A few times I wanted to just give up, but every time I looked at my statement I got upset again. Their support kept following up though. They checked every slip and every page of my bank record that I sent. They helped me sort out the key points and then went back to the rental company with that. I could feel they were talking to both sides and trying to clear things up. Sometimes the update was not instant. I would sit there thinking maybe there was no progress. Then I would get a new message saying they were still checking and that I needed to ask my bank for a more formal proof that the refund or release was not received yet. The whole thing was not easy and I was a bit stubborn too. But when you feel there are people who remember your case and stay on it, it really feels like someone is on your side. Even when the rental company sounded very standard and cold, I did not feel I was fighting a big company alone. It was more like I had a teammate who knew the rules and could speak for me and push things forward. As a business traveler I care most about time and results. In this deposit issue, what I remember most is this feeling that I was looked after all the way by dedicated customer service.
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