Can you still get some money back when the car is downgraded in the end? At first I did not know. This time I booked with QEEQ and I added Worry-Free Service. That made me feel there was at least some support behind me. I will say the result first. We finally drove a Kia K4 and not the Ford Mustang convertible I booked. Was I upset? Yes I was. I asked them for some refund after we got the car. The support team talked with me and said they could return part of the price. I agreed with the plan and later I really received the refund. It felt like I at least stopped some loss from this bad pick up experience. So how did it start? I came from the UK with my family. My plan was to pick up the car near Los Angeles on the afternoon of February 13. In my mind I could drive a Mustang convertible around Valentine’s Day and give my pregnant wife and family a small surprise. We arrived at the counter on time. It was around four thirty in the afternoon. The first thing they told us was that the car was not ready and we needed to wait thirty to forty five minutes. I thought it was still ok so I asked my wife to sit and rest. She is pregnant so I did not want her to walk around too much. After about forty five minutes I went back to the desk and asked. The answer was still that the car would be ready soon. So we kept waiting. Time passed and it started to feel wrong. I went again and this time they suddenly said there was no convertible at all. I was confused. In my head there was only one question. What did we wait for earlier then? Then they said they only had a Ford Bronco. They told me it was a similar size to the Mustang. I was not sure in my mind but I did not want more delay so I went to see the car. The car was very tall and big. When my wife tried to get in she had a hard time. The step was high and it was not friendly for a pregnant woman. I knew this car was not safe for us so I went back to the desk again and said we really could not use this car. What did they offer after that? They said the only car left was a Kia K4. In my mind there was a big question. From a Mustang convertible to a normal Kia sedan. Is this not a downgrade? I asked if we could get some refund or some kind of compensation. The counter staff just said there was nothing they could do on their side. I felt worried and also tired. I needed to look after my pregnant wife and also think about our plan because we had a Valentine’s dinner booked and all this waiting and changing had already made us miss it. What choice did I have? I did not have time to change to another rental company. I also did not want to stress my family more. So we took the Kia K4 and left first. On the way I felt more and more unhappy. I paid for a higher level car but the car I got was clearly lower. Then I remembered that when I booked I added Worry-Free Service because I was afraid of problems like no car or wrong car. So I contacted their support. I explained the whole story. We arrived on time. We were asked to wait again and again. Then there was no convertible. Then they tried the big Bronco that my pregnant wife could not even get into safely. At the end we had to take the Kia K4. I said I did not want to change the car anymore because our schedule was full. I just wanted a fair partial refund so the money I paid could match the car level better. Did they respond? Yes they did. The support team told me they would check the case and then give me a refund plan. I did not see what they did in the background. What I could feel was that after some time they came back with an offer to refund the price difference. I looked at the amount and felt it was fair enough so I agreed. After that I received an email that the payout was confirmed and the money was sent back. The whole story was not perfect but at least this downgrade had a result I could accept. For me the biggest difference was that I had Worry-Free Service behind me. If I only listened to the rental desk saying they could do nothing I would just take the loss with no help. As a parent traveling with a pregnant wife I am most afraid of lost time and broken plans with no support. We did not get to drive the Mustang convertible. But they did help me get a reasonable refund. That made me feel we were not fully ignored and that is why I am still open to using them again in the future.
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