I was really confused at first because a few months after returning the car, I suddenly noticed a charge of 437.20 CNY on my credit card. I had no idea where this fee came from! I immediately contacted the car rental company, but they said they hadn't charged me any extra fees, and they couldn't find the source of the charge either. What made it even stranger was that the merchant name for this charge was completely different from the rental company. I felt so helpless. So, I reached out to QEEQ's customer service. They were very friendly and assured me they would follow up on the issue. After that, they contacted the car rental company to verify, but the company still claimed they hadn't made the charge. I provided my billing records, and the customer service team helped me check all the details further. Although it turned out that the charge was not from the rental company but from another source, their patience and efficiency made me feel very reassured. They kept communicating and investigating until the issue was fully clarified. This kind of one-on-one service really made me feel well taken care of.
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