“Car damage? What should I do now?” My heart sank. That day, I had just finished my trip in Queenstown, New Zealand, and noticed a scratch on the rental car. Traveling alone, I felt a bit helpless facing this unexpected situation. Thankfully, I had chosen AXA Full Coverage insurance through QEEQ beforehand. Though a bit nervous, I immediately contacted their customer service and explained the situation. The following days felt like an emotional rollercoaster. The car rental company needed time to confirm the damage cost, and I was waiting for updates on the insurance claim. Every time I received an update from them, I felt a little more relieved. They assured me that the insurance would cover all my losses, including repair costs. I still remember them asking if I preferred the compensation in HKD or another currency, which showed how considerate they were. Finally, the insurance company confirmed the claim. Although the whole process took some time, I was grateful for their professionalism and efficiency. AXA Full Coverage gave me peace of mind during my solo trip abroad. Even when unexpected events happened, they were resolved quickly. Looking back, this experience made me trust their service even more.
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