At first, I was a bit frustrated because my plans got messed up due to a flight cancellation. I originally planned to pick up the car in Salzburg, Austria, and return it in Zurich, Switzerland. But because of the flight issue, I had to change it to pick up and return at the same location. This caused some billing confusion. I noticed that the car rental bill didn’t include the one-way fee, but the amount I paid to the platform did. I felt confused, so I contacted their customer service. They responded quickly and assured me they would follow up on the issue. After communicating with the car rental company, they confirmed the refund and informed me. I think they handled it very efficiently and made me feel cared for. Although it was a bit troublesome at first, the problem was resolved smoothly in the end.
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