Honestly, this car rental experience started with a bit of a headache. My family and I rented a car in Iceland, hoping to explore this beautiful country during the Christmas season. On December 22, 2025, we picked up a Dacia Duster from Keflavik Airport. The car was in good condition and perfect for Iceland's winter weather. But on December 24, out of nowhere, a small rock hit the windshield and left a noticeable crack. Our mood instantly dropped, especially since the kids thought this might ruin the trip. I immediately contacted the rental company. They told me we had to wait for the repair invoice to confirm the final costs. We were informed that the repair could cost 1,000 EUR, which was a significant amount for us. Thankfully, I had purchased AXA Full Coverage through QEEQ. The customer service assured me that this situation was fully covered, and they would assist with the claim process. Over the next few weeks, the platform kept following up on the repair documents and updating me on the progress. All I had to do was provide some basic rental and incident details, and they handled the rest. Although the process with the rental company took some time, I eventually received the reimbursement. The full 1,000 EUR was covered. I was so relieved because it saved us from financial stress and allowed us to continue the trip without worries. This experience made me realize that opting for AXA Full Coverage was a smart decision. For families traveling with kids, having this kind of security and support is incredibly important.
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