At first, I felt really frustrated. After returning the car in Iceland, I noticed that the rental fee seemed to have been charged twice. This left me confused and worried because I had already prepaid everything, and there shouldn't have been any extra charges. I reached out to their customer service to explain my issue. They responded quickly and assured me that they would follow up on this matter. Honestly, I thought it might take a long time since it involved verifying with the car rental company, but their efficiency surprised me. Soon, the customer service informed me that the car rental company claimed it was due to me picking up the car earlier than scheduled, but the refund amount didn't seem to match. I couldn't help but wonder: why is the amount different? Is there another issue? The customer service patiently communicated with the car rental company on my behalf, confirming the details several times. Eventually, the car rental company admitted it was due to an additional insurance charge and processed the refund. Although the process involved some back-and-forth, the professionalism and dedication of the customer service made me feel reassured. I didn't expect such detailed support while traveling alone, and I truly appreciate their help.
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