I really didn’t expect to face so many problems during this car rental. It all happened on the morning I was returning the car. I noticed a noticeable scratch on one side of the car. I wasn’t sure when it happened, but I knew it would cause trouble. I felt a bit panicked because I was rushing to the airport and couldn’t spend time dealing with it on the spot. After returning the car, I immediately contacted their customer service and explained the situation. Luckily, I had purchased AXA Full Coverage, which gave me some peace of mind. The claim process wasn’t smooth at first. I tried uploading the required materials, but it kept failing. Later, I emailed all the photos and documents, and the staff quickly confirmed receipt. They kept following up on my case and even pushed the insurance company for updates. Although it took some time, the claim was successfully processed in the end. I was really grateful that this insurance covered all the repair costs, including checks for glass and tires, which are usually extra charges. Throughout the process, I felt taken care of, especially with the patience of the customer service. Despite some small hiccups, having this coverage made it all worth it.
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