When I arrived at the counter, I thought I only needed to pay $17, but later I saw the bill was $63. I was really confused and a bit upset because I didn’t remember choosing any extra services. I immediately contacted their customer service to explain the situation. What impressed me was how quickly they started looking into it. They reached out to the car rental company to verify all the charges. Later, they told me the extra charge was for a service called 'Claim Management Plan,' which I had apparently chosen at the counter for $70.80 per day. Although I had forgotten about it, their explanation was clear, and I felt the issue was resolved. The process was a bit complicated, but their customer service kept following up, and I really felt taken care of.
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