AXA Full CoverageI have to complain first. I went to Cyprus alone and rented a car. When the car really got damaged my first thought was I am so dead and my money is gone. I booked the car through QEEQ in Larnaca. I picked it up around the morning of March 21. It was a small Toyota Yaris from GREEN MOTION with automatic gear. The car looked cute and I told myself this small car should be easy to drive.
Was it easy to drive. Yes. Did I drive it well. That was the problem. I was traveling alone. The roads were new to me and the steering wheel was on the other side. The first days everything was fine. The sun was strong the sea looked amazing and I felt this trip was really worth it. Then one day in a small alley while I was reversing the problem came. I was looking at my phone map and moving the car at the same time. I heard a small hit sound and the car shook a little. My heart dropped. I asked myself did I just hit something. I got out of the car and walked to the back. There was a clear scratch and a little dent on one corner of the rear bumper. The wind was blowing and I just stood there thinking how much will this cost.
I felt a bit blank in my head. I took photos of the damage and asked myself one question after another. Should I call the rental office now. Or should I talk to them when I return the car. Then another question came. I bought AXA Full Coverage right. If I did not buy it can I really pay all of this. I remembered when I made the booking I spent some time reading that extra insurance. It said it covered damage to the car and things like glass and tires and the limit was quite high. I thought I travel alone so I better be safe and I added it. I did not think I would need it so soon.
A few days later around March 25 in the early morning I went to return the car. The sky was still a bit dark. The area near Larnaca airport was quiet and the lights in the rental office were cold and white. I parked the car and the staff walked around it. He quickly saw the scratch at the back. He looked at me and asked what happened. I told him I hit something when I was reversing in a small street. He took out a form and started to write. He told me they would charge a repair fee and said the amount in euro. When I heard the number I started to count in my head. If I pay this by myself that money could be many nights of hotel.
So I did this small Q and A in my head. Do I have extra insurance. Yes I have AXA Full Coverage. Is this scratch inside the coverage. From the description it should be. What should I do now. Keep all papers and photos. The rental office charged my card for the repair. I felt a bit bad but I told myself to pay first and then claim it back. I walked out of the car park with my suitcase. The wind near the airport was a bit strong. I was walking and sorting photos and receipts on my phone like I was trying to cheer myself up. It is okay I have insurance.
Back at my place I put everything on the table. I had photos of the back of the car and close shots of the scratch. I had the receipt from the rental office and the rental contract. I kept asking myself are these enough. Should I take more photos. I checked everything many times because I did not want to miss anything. Then I contacted their customer service and told them I had AXA Full Coverage I scratched the car and the rental company already charged me. I wanted to make a claim. They asked me to send all the documents and I uploaded everything as they said.
After I sent everything I was still nervous. I kept thinking will they say this is not covered. Will they only pay a small part. Will this take a very long time. Every time I opened my email I felt both excited and worried. After some time I got a message that my case was under review. I thought at least something is moving.
Later one day I saw the message that the claim amount would be around 65 euro. I stared at the number then I took out the repair charge from the rental company and compared. It was almost the same. So I asked myself again. Did they pay less. No most of it was covered. Was the process very hard. It was just a bit stressful when I sorted the files but it was not really hard. Was this insurance worth it. Now I really think it was.
When the refund finally reached my account I saw the money in my banking app and my whole body relaxed. All those thoughts like I am finished and I will go broke were gone. They turned into I am so glad I paid extra for AXA Full Coverage. I was sitting on the small balcony of my guesthouse. The air from the sea had a little salty smell. I thought about the whole thing and my mind started another small talk with myself. What if I did not buy it. Then this time I would pay all of it and my heart would really hurt. Will I buy it again next time. Yes. When I travel alone and rent a car I will add it again.
On this Larnaca trip when the car got scratched I really panicked. The claim process slowly pulled me back from that panic. They kept following my case and the communication was clear. The main point is that the money really came back to my account. I remembered myself standing under the cold light at the rental office looking at that scratch in the early morning and then I thought of the moment I saw the refund. Choosing that insurance when I booked through QEEQ felt like one of the smartest choices I made on this whole journey.
AXA Full CoverageMy trip in Cyprus was going pretty smooth at first. I booked my car on QEEQ and went to pick it up in Larnaca about two days after I landed. It was around the morning of March 21. The car was a small Toyota Yaris from GREEN MOTION with automatic gear. For me it was enough.
When I picked up the car, I walked around it and took some photos. I was thinking in my head that I had AXA Full Coverage so I should be fine, but I still wanted to be careful.
The real problem came near the end of my trip. It was around March 27. I was getting ready to return the car soon and I was a bit relaxed. I parked at a supermarket where the parking space was very tight. When I was backing up I did not control the car very well and the right side of the car scraped something. I heard the scratching sound and I froze for a second. My mind started to calculate how much money this would be.
I got out of the car and checked. There was a clear scratch on the side of the door. It was not a tiny mark. You could see it right away and I just thought this is bad. My first reaction was to take photos. I took them from far and close and from different angles. At that moment I was really glad I had bought AXA Full Coverage because an amount like 297.5 euro is a lot for me.
I decided to return the car one day earlier than planned. So I went to the Larnaca drop off point very early in the morning around March 25. The staff at the rental counter walked around the car to check it and he found the scratch quickly. He told me they needed to charge me a fee. I was nervous but I still gave him my card to pay. While I was paying I felt a bit calm because I kept thinking that I could get this money back from the insurance.
After I went back to my place I started to organize everything. I saved the damage photos, the paper from the rental company and the POS slip. Some of my photos were not very clear and even I thought they looked blurry. So I took a bit more time to take better ones in good light.
Later the customer service contacted me and asked for clearer original photos and correct bank account details. I checked all the info again and made sure the name and the number were right before I sent it. They also asked about the payment record because the name on the slip was not the same as the driver name. I explained the situation and changed the bank info to my usual account. I was a bit stressed because I was afraid I would miss one document or write one number wrong.
After I fixed everything and sent all the documents, things moved pretty fast. They told me they had sent my claim to the insurance side. Those days I still had other plans on my trip so I tried to enjoy my time but in my head I was thinking about this case.
Soon they told me the claim for 297.5 euro was approved and the money could be sent to my bank card in Ukraine. They also said they would help pay it first. When I saw the exact amount I felt so relieved. It really felt like this scratch was finally in the past.
For me the main thing from this experience is that with AXA Full Coverage a small accident like this is still annoying but it does not destroy the whole trip. My job was to take photos, keep the receipts and fill in my bank information clearly. They kept following up and checking the details. When the money arrived I understood very clearly that buying this extra coverage at the start was a very smart choice.
Price Drop ProtectorAt the start I was actually in a bit of a complaining mood. When I booked my car on QEEQ I always felt most extra services are just for show. I planned a trip to Larnaca in Cyprus and when my dates were fixed I used my phone to pick a Suzuki Alto from U SAVE. It is a small automatic car and for someone like me who just started working low cost and low fuel use matters a lot. I booked it for about the evening of May 23 around seven to pick up and to return it on May 30 in the late afternoon close to six. The time matched my flight. When I booked I saw a service called Price Drop Protector. It said if the price went down later they would rebook a cheaper deal for me and give me the difference back. I was not very sure it would really help. It sounded nice but I felt the chance was small and I did not think too much about it. I just booked with the price I saw and set my budget.
After a while I suddenly saw a new email in my inbox that said my order price had changed. I first thought they charged me more and I was ready to complain again. I opened it and saw they had made a new booking for me. The new price was lower and it said they refunded 4.3 GBP difference to me. That amount is not huge but it is also not nothing. For someone like me who checks every cost for flight hotel and car it feels like free money. The main part is that I did nothing at all. I did not need to cancel and book again. They did everything quietly and I just got the money back.
I remember when I first booked I did not pay much attention to this service because I know I will not check prices every day. When life is busy I do not have time to open the site again and again. So getting this sudden message about the refund was a nice surprise. It felt like someone was watching the price for me. Even though it was only a few pounds I still think of it as one more coffee or a simple lunch. That makes me happy. I am flying from the UK and the exchange rate already hurts a bit so saving anything is good. I also checked the new order. The car was still the same group Suzuki Alto. The times were the same too. Only the price changed. I did not need to worry about anything else.
Later when I talked with my friends I told them about this. I said it felt like I got a small win without doing anything. They laughed and said I had pretty good luck. I know this is not some big prize but it is that feeling when you expect nothing extra and still get a bit more. I prefer this to opening many price websites and checking again and again or staring at one car price every day to see if it drops. For someone like me who is a bit lazy but also hates to lose money having someone watch the price for me is really nice.
Now when I think back if I did not use Price Drop Protector I would never know that the price went down. I would just rent the car at the old price and think everything was normal. With this service my experience changed. I still get the car I want and I also know I did not overpay and I even saved some money. This whole thing made me feel more positive about them. It feels like they care about the price for the user and not just about taking the money once. For a young person like me who has a small budget but still wants a relaxed trip it is important to feel that someone is helping to protect my wallet.
Price Drop ProtectorI first想说一下我的感受 It felt a bit like I found free money I booked a Ford Fiesta in Paphos in Cyprus through QEEQ The car is small and easy for a young person like me Later when I was checking my email I saw that they told me they used Price Drop Protector on my booking and they sent me a new order number At first I was confused I thought something went wrong Then I read it again and saw that the same car became cheaper a bit later They changed my booking to the cheaper price and gave me the difference I did nothing I did not need to talk to anyone or ask for a discount I just booked like normal and after some time I suddenly saved some money The amount was not very big but my mood was really good For a student a few euros can mean two more cups of coffee When I think about it now the booking itself was normal Then suddenly there was this price drop email and extra money back It felt like I earned some travel money for free and this automatic refund idea feels very nice for users like me
One-Dollar FreezeTo be honest I felt relaxed when I booked my car with QEEQ this time. I am an overseas visitor from the UK and I was planning a short trip to Paphos in Cyprus. My flight and hotel already cost a lot so when I thought about car rental I started to worry about my credit card. I did not want to see a big payment hit my card in one go.
When I saw something called One-Dollar Freeze on the page I stopped for a moment. I asked myself in my head if it is really only 1 dollar. At that time I was already close to my credit card limit. My flight ticket was just paid. If the full rental fee went on my card right away it would be really tight. I also did not want to wait and book a random car at some local office later because the price and the car might be bad.
I remember I was in a small cafe near my place that day. I sat by the window with my phone. Outside the sky was gray like it often is in the UK so my mood was just so so. I was thinking I would have to spend even more money again. Then I saw that I could pay only 1 dollar now to lock the booking and the rest would be taken later before the rental started. In my head I said this is much better. My card will not feel so heavy right now and by the time they charge the rest my next pay will almost come in.
I chose a Ford Focus manual from GET YOUR CAR. It is a four door car for five people and I planned to drive it around Paphos for about a week in early spring. When I pressed the confirm button my phone buzzed a bit and I saw the charge was only 1 dollar. I even opened my bank app again to double check. There was no extra fee and no strange interest. In my mind it was very simple. I do not need to pay a big amount today.
Some time passed and I almost forgot I had a car booking. A few days before my trip I was checking my plans again and suddenly I got a little nervous. I thought what if they forget to take the rest and the booking is cancelled. Then I checked my card and saw that the rental fee had been charged not long before the start date. The amount was exactly the same as the booking. That moment I felt safe. I was glad I did not push my card too hard earlier.
When I landed in Paphos in the evening I walked out of the airport with my luggage and went to the rental counter. I felt calm because I knew I did not need to stand there and pay a big bill face to face. The staff at the counter just checked my booking in their system. While I was waiting I remembered again that I had only paid 1 dollar at the start. It felt nice that everything was already arranged and my budget was still under control.
When I got the keys and sat in the Ford Focus I adjusted the seat and held the steering wheel. It felt like my trip finally started for real. A funny thing is that I did not only think about the sea and the sunsets. I also had this small thought that I was glad the payment did not give me extra stress. If I had paid the full amount weeks earlier I might still be thinking about that big number now.
On the last day I drove back to Paphos in the afternoon and returned the car. I parked in the return area and checked the fuel and the car body. The process was simple. I did not have to think about money at all at that point because everything was already paid and there were no surprise charges. From start to finish my main feeling was this. At the beginning I only paid 1 dollar so my mind felt light. Then before the trip they took the rest at once. There was no interest and no weird extra cost.
Later when I was back home I looked at the photos from this trip. I suddenly remembered that moment in the cafe when I chose to only pay 1 dollar first. I felt that this small choice was actually very good for someone like me who needs to plan money carefully but also wants to fix the trip early. For me the best part of One-Dollar Freeze is that there is no interest and the payment feels light. My credit card did not feel under big pressure. For a normal overseas visitor with a student level budget this is already very helpful. It makes me more willing to book again with them in the future.
One-Dollar FreezeYou really booked the car with just one dollar
My friend asked me on a video call. I said yes and the car was already booked. I did it on QEEQ.
Around the evening of February 23 I was on my phone checking car rentals in Larnaca in Cyprus. My trip plan was almost done but the money on my card was not all there yet. I did not want to miss the good price.
I saw something called One-Dollar Freeze. I opened it and saw that I could pay only 1 dollar first and lock the car. The rest would be charged automatically before the rental started and there was no interest. I felt this was good for me because my credit card would not feel so heavy at once.
I chose a Hyundai i10. I set the time to pick up the car around the night of February 25 at Larnaca and return it around March 9. After I confirmed the info the page showed I only needed to pay 1 dollar now. I was a bit nervous and worried there might be hidden fees. On the payment page the amount was clear and it only took that 1 dollar.
After a short time I got an email that my booking was confirmed. I felt relaxed because the car was locked and I did not need to pay a big amount right away. When it was close to my trip I checked my bill. The rest of the rental fee was charged like they said and there were no strange extra costs. It felt much easier on my credit card.
For someone like me who needs to fix the trip a few weeks early but does not want to pay everything at once this One-Dollar Freeze plan is really helpful and it makes me less afraid to book the car early.
