I remember it was a sunny afternoon. I had just finished a day of business meetings and was about to drive back to the hotel. While reversing in the parking lot, I accidentally scraped against a pole, leaving a noticeable scratch on the car door. I felt so frustrated at the time, knowing that this was a rental car and repair costs could be high. Thankfully, I had purchased AXA Full Coverage insurance when I booked the car on QEEQ. When returning the car, the staff confirmed the scratch and handed me a repair bill. Although the amount wasn't exorbitant, it was still significant. Once I got home, I immediately contacted their customer service, submitted the inspection report and photos of the damage. Their team was very professional, guiding me step by step on what documents to prepare and how to file the claim. A few days later, I received confirmation from the insurance company that my claim had been approved. Shortly after, the reimbursement of 1812.45 CNY was deposited directly into my account. Although the process had some twists and turns, I was very satisfied with the final outcome.
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