When the message came that the claim was paid, the first picture in my head was the grey streets in Liverpool. I was already back in Poland for a few days. My phone buzzed, I saw the amount from the insurance, and only then I felt this whole rental trouble finally had an ending. If I go back in time a bit. Around the end of June I booked through QEEQ and rented a Peugeot 208 automatic from GREEN MOTION in Liverpool. Small car with two doors and four seats. I reached the city around June twenty five, picked up the car around noon the next day, and returned it in early July in Liverpool, one day later than I planned, around eleven in the morning. At the start everything was fine. The city looked nice and I just treated it like a normal short rental. The problem showed up after I returned the car. The rental staff said there was damage on the car and gave me a bunch of papers and photos. I was confused and honestly I could not tell from the scene when it happened. When I saw the cost I felt very stressed. It was high in euro and for a student like me that is a big pressure. This was the moment I was really glad I had AXA Full Coverage. I started to organize my own documents. I took pictures of what the rental company gave me and saved everything. Then I sent all the proof they asked for. The claim process for me was basically checking things again and again. The papers from the rental desk, my own notes, and then the part about currency and the final amount. At first I hoped they would use the rate I checked myself so the number would be a bit better for me. There was some difference and I felt a bit stuck. The customer service told me the final payment would follow the insurance company rules so I tried to stay calm and focus on explaining my case clearly. After that I could feel they kept talking with the rental company and the insurer. I did not see the details but I got updates from time to time. Some days later I finally got the message that the claim was approved and paid. When I saw the number I took a deep breath and did a quick calculation. It covered the damage pretty well and for me that was already a big help. When I think about it now I know that without this full coverage I would pay all that from my own pocket and my whole month would be broken. Now there were some bumps in the middle but the result is something I can accept and it makes me less scared to rent cars in other countries as long as I have this kind of protection.
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