When a business trip goes wrong with a rental car who really stays with you to fix it? This time in Lisbon gave me a different feeling about QEEQ. I was supposed to pick up the car on the night of June 28, but my flight was delayed a lot. I arrived very late and went to the rental counter. The staff there told me my original car could not be given at the same price. They said I came too late and changed me to a Peugeot 2008 with extra charges. I was tired and pretty angry. I had already said I would arrive late so I did not understand why I had to pay more. What made me calm down was the way their customer support followed my case. It did not feel like they just replied once and disappeared. Someone kept talking with me about each problem. They asked me to send photos of the receipts and all the amounts. Then they helped me separate which parts were upgrade fees and which were tolls and which part might be possible to get back. They were also talking with the rental company but for me the main thing was that every time I had a new question there was someone there who explained it in simple words. No heavy terms. Just clear updates and what we could try next. I even said I would do a chargeback if nothing was solved. My mood was not good but they still stayed patient and moved step by step. In the end I did not get all the money back but I did receive a part of the extra fees and that was already better than what I expected. For a business traveler time and mood are both important. This experience made me feel that when something goes wrong I am actually looked after and not just left alone to fight with the rental counter.
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