When the email popped up that day and I saw the claim was approved I let out a long breath. The first thought in my head was that I was really glad I bought AXA Full Coverage. It had already been a few days but every time I think about that business trip in Melbourne and the rental car I still see the whole story in my mind. I booked the car on QEEQ for a work trip to Melbourne in Australia. I landed around midday on June fourteenth and went to the Everything Fleet counter the next day around noon to pick up the car. They gave me a Nissan X Trail. It was an automatic five seater and the body looked pretty new. I remember thinking this trip should go pretty smooth. Since it was a business trip and I had some luggage an SUV felt just right for me. When I made the booking I added AXA Full Coverage. At that moment it was more for peace of mind. I was driving in another country and I was not fully used to all the rules. In my head one more layer of protection sounded smart. The counter staff walked around the car and showed me the basic condition. I took a few photos of the exterior and then drove away. The problem came the day before I returned the car. That day I was driving in the city to meet a client. The road was not very wide and there were many cars. When I parked I misjudged the distance a little and the right side of the car lightly scraped a low concrete post. The sound was not very loud but I got nervous right away. I jumped out of the car to look and saw a clear scratch on the door. I kind of froze for a moment. I knew this kind of damage would not be treated as something small by a rental company in Australia. I started to regret that I did not double check the parking space and the distance. That night I did not sleep very well. I kept thinking about what would happen when I returned the car the next day. I brought the car back to the Everything Fleet location in Melbourne around noon on June eighteenth. The staff walked around the car and of course he noticed the scratch very fast. His face did not really change. He just wrote down some notes on his form and took some photos. Then he told me there would probably be a charge on my credit card. I knew this was hard to avoid and I started to guess in my head how much it could be. Not long after that I received a message from my bank about a new charge. The amount was not small. I stared at the number and felt a bit upset especially because I did not know how they calculated it inside their system. I was worried they might take more than they should. Then I remembered I had bought AXA Full Coverage so I began to get all my bills and records in order. I checked the invoice from the rental company and matched it with the credit card charge. The numbers were the same and that made me feel a bit better. After that I contacted their support team and explained what happened. Later they asked me again about the currency of the charge and that was when I noticed this time the money was taken in US dollars. I got a little stressed because I was afraid that a wrong currency might affect the claim. So I checked the invoice many times to make sure the amount and currency were clear. The photos were another problem. At the time of the scrape I only focused on the scratch on the door. I did not really take a full set of pictures from every angle. Most shots were just quick ones I took on my phone. When I needed to give more details I realized I did not have a lot of strong evidence. To make up for this I wrote down all the details I still remembered like the location the slow speed and that it happened while I was trying to park and not while speeding. Their team kept in touch with me and asked questions about the charge and the currency. I answered by looking at the invoice and my bank record. Since the numbers were the same on both it gave me some comfort. After I finally confirmed that the charge was in US dollars I sent that information again so everything was clear. The next few days I went back to my normal work schedule. During short breaks between meetings I would suddenly think of the scratch and my mind would tighten up a little. I kept wondering how the claim would go. When the email finally came saying the claim was approved it felt like a big stone dropped off my shoulders. At that moment I was really thankful that I did not skip the extra coverage when I booked the car. For someone like me who travels for business a lot this kind of protection feels very important. Even when you try to be careful you can still make a small mistake especially when you drive in another country where the roads and habits are different. This time there were some bumps in the process but in the end the cost was covered by the insurance so I do not have to keep thinking about that scratch over and over again.
Odkryj, jak nasza usługa pomogła innym klientom
