If I did not buy AXA Full Coverage at the start I think this work trip would feel like a total mess because of one broken windscreen. The story starts when I booked the car on QEEQ. I had a business trip to Hobart for a few days. I picked a Budget Toyota Corolla with auto gear and four doors. I remember my pick up time as around the morning of April twenty first a bit after nine. I even went to the airport counter a little earlier because I wanted everything to be clear and smooth. The staff at the Budget counter was pretty friendly. He walked around the car with me. I paid extra attention to the front windscreen. In my head I was thinking if this cracks it will be a big trouble. When I signed the papers I checked my booking again and saw AXA Full Coverage ticked there. That made me feel safer. I told myself it was good that I spent that extra money. The next few days were fine. I drove to meetings and also a bit around town and the suburbs. Hobart is windy but the view is really nice. The real problem came one evening just before I was supposed to return the car. I was driving back to my place after work. The light was already a bit low. Another car in front hit a small stone on the road. That stone jumped up and hit my windscreen. The sound was very sharp. My whole body shook and my heart dropped. I stopped the car and saw a clear crack on the front glass. It started from near the middle and went a bit up. It looked very bad to me. My first thought was that I was in big trouble and this would cost a lot of money. I just sat in the car for a few minutes and my brain was full of numbers. I kept thinking about the business budget and if this would be a pain when I did my expense claim. Then I remembered AXA Full Coverage again. I felt a bit better but I was still scared. I worried they might say glass did not count or that they needed some special condition. The next day I still had to see a client so I drove very carefully. I was afraid the crack would get bigger. After my meeting I stopped the car and took many photos of the windscreen. I tried different angles so the crack was very clear. It felt like I was handing in homework. While I took the photos I kept talking to myself and saying I hope this is enough. The car return day was around April twenty seventh in the evening. My time was close to seven thirty. I reached the Budget counter about ten minutes early. When the staff checked the car he saw the windscreen damage at once. He looked at me and said he needed to make a damage report. He showed me the paper. The amount was more than one thousand Australian dollars. My heart started to beat faster again. I still tried to explain what happened on the road. He stayed calm and said this kind of thing was common. He told me they would charge me first and I should claim with my insurance later. At that moment I learned how to look calm while my hands were already sweaty. After I went back to my place I put all the papers together. I had the damage bill the return paper and the photos. I kept thinking when this money could come back. Later I contacted their customer service and told them the whole story about the glass damage. I told them I had AXA Full Coverage on my booking and I sent them the windscreen photos. The person on the phone spoke in a steady way and said they would pass my case to the insurance side and that I could wait for updates. When I ended the call I felt like someone caught me when I was falling. During the next days I still thought about it from time to time. Every time I remembered the number on the damage bill I felt nervous. They checked some details with me like the exact amount I was charged and the currency. I work in business and I am sensitive to numbers so every time they checked with me I looked at the bill again. I did not want to say anything wrong. I could feel that they wanted the information to be correct and not just push it away. The moment the insurance was approved came to me in an email. I was in the office working on a report when I saw it. The email said the claim was successful and the amount would cover the more than one thousand Australian dollars I paid. I felt a big stone drop from my chest. I remembered how I once hesitated when I chose AXA Full Coverage and now I only felt glad. Later I checked my bank account more than once. I saw the money come back in Australian dollars. The number matched what they had confirmed with me before. Nothing was missing. Only then I fully relaxed and put this story in my memory as a work trip problem that was solved in a good way. That broken windscreen became a small reminder for me. Even if I am busy with meetings and flights I should not skip this kind of protection. For me the biggest point in this whole experience is that when something bad really happens to you AXA Full Coverage is not just a name on a contract. It is the thing that moves that one thousand plus dollars away from my own wallet. As someone who travels for business quite often I know that without this cover the money would probably stay as my own loss or force me to explain for a long time during the company claim process. When I look back I feel that the small click when I chose AXA Full Coverage on QEEQ was the best small decision of my Hobart trip.
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