When I booked the car through QEEQ, I only felt that having AXA Full Coverage might make me safer. I did not really think I would use it for real. Around the middle of June I picked up a Peugeot 208 from Europcar in Carcassonne. I arrived at the office maybe on June 19 in the evening. The staff at the counter talked a bit about the car and I took some photos then I drove away. It was automatic and easy to drive and I felt everything was fine. Later when I was driving in Carcassonne, something happened on a narrow street. The side of the car and the wheel got clear scratches. I was quite nervous. I knew this kind of damage would cost money and I kept thinking it might be very expensive. When I went to return the car around the afternoon of June 24, the rental staff checked the car very carefully. They made a damage check report and then gave me a car damage invoice. The number on the bill was not small and I felt a lot of pressure. Back at my place I started to contact the customer service team. I sent them the check report and the damage invoice from the rental company. I was worried the process would be very hard. They told me that my booking had AXA Full Coverage and I only needed to add my own documents so they could start the claim. I followed their instructions and prepared my personal information and proof. I sent everything. I felt a bit better because it was not only me facing this big bill. In the next days they kept telling me how the claim was going. They said the insurance side was asking about the amount and the currency. I remember I checked the number and the unit once more and they passed it to the insurer. Even though it took some days, for me the process felt smooth. I did not feel ignored. At last they told me the insurer had approved the claim and the car damage would be paid in full. I really felt relieved at that moment. The invoice that stressed me so much was finally not on my shoulders. When I think about how nervous I was at the return and how I felt after the successful claim, I see that choosing AXA Full Coverage was really a big help for me.
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