B

Brian Pouchet

Australia

July 9, 2026

AXA Full Coverage

I want to start by complaining a bit because I really did not expect a simple rental in Hobart to turn into car scrapes and debt collection emails. I booked the car on QEEQ and picked up an MG ZS from BARGAIN around noon on December 13. I was traveling alone and I felt pretty free with the car. Then the car got scraped and the rental counter said there were repair fees and loss of use fees. They also said they had already charged 507 AUD before. I was confused and I had one big question. How much do I really need to pay. Later I got an email from a third party collection company saying I still owed more money. The numbers did not match and my head hurt. So I went to the support team and started asking one question after another. What part is car damage. What part is late fee. Is the 507 AUD already counted in. They replied to me in the same way. One question one answer and helped me understand the bill from the rental company. They said repair and loss of use and some car damage management fees could be claimed and late fees could not. At that moment I was very glad I bought AXA Full Coverage because the total amount was not small at all. Later I talked with the third party and paid the car damage part. Even after that I was still worried. I was not sure if the insurance would really pay and if it would be very hard. I sent in the emails and the bill I had and they told me the insurance company would review it. After that the claim started to move. The car damage related fees came to 2158.38 AUD. They also explained that collection service fees were not covered. I thought maybe I would only get part of the money back. Then I got the update. AXA Full Coverage approved my claim for the 2158.38 AUD and they would pay me in AUD. I confirmed my payment details and soon the money arrived. When I saw the payment I felt a lot of stress leave my mind. Looking back I think if I did not buy AXA Full Coverage I would have no chance to deal with the rental company and the collection agency alone. It was still a messy experience but in the end the car damage costs were paid back and that made the whole story feel a lot better.