When I think about my trip in Naples Italy the first thing that jumps into my head is not the view but that small scratch on the car door. I booked the car on QEEQ. ACE gave me a Hyundai Tucson with automatic transmission and five seats. For me as a visitor from the US it was easy to drive. I picked up the car around one in the afternoon on June 2 in Naples. The pickup was simple. The staff at the rental counter checked the car and gave me the keys. The real problem came later. I remember parking next to a stone retaining wall with a kind of jagged edge. It looked fine. When I moved the car I misjudged the distance. The side of the car touched the stone. The sound was not loud but my heart sank. I got out and saw a surface scratch. Not very deep but quite long. I felt pretty stupid and kept blaming myself. On the return day around one in the afternoon on June 9 I drove back to the Naples return point. The worker walked around the car and of course stopped at that scratch. He told me this was damage and I needed to pay 230 euros. When I paid with my card I felt a bit upset. I knew it was my mistake but I was also worried that this money was just gone. Then I remembered I had added AXA Full Coverage when I booked. I suddenly felt there was still some hope. Back at my place I put all the papers on the table. The rental agreement their damage report the payment receipt and the photos of the scratch. While I was sorting them I kept thinking of that stone wall and replaying the scene in my head. I reached out to customer service and told them I wanted to claim this 230 euros with my AXA Full Coverage. I was nervous because it was my first time really using this kind of insurance. I sent the files they asked for. Later they told me I also needed to give my bank account and my ID information. I checked every detail and sent everything again. I was afraid to miss anything. When they told me that all the documents were complete and the claim could move forward I finally relaxed a bit. I still was not sure if the money would really come back. After some time they asked me to confirm the claim amount and the currency. When I saw that 213.20 euros would be paid to me I stared at the number for a while and even did the math on my phone. It was a bit less than 230 euros but most of the damage cost was covered and I felt pretty happy already. I replied with my confirmation and the payment started to move. Later they told me the claim was successful. At that moment I felt that all the photos all the forms and all the back and forth were worth it. For someone like me who still feels a bit like a student and does not have a big budget this experience made AXA Full Coverage feel real. It was not just some words on a page. After I made a mistake it pulled back most of the loss for me. The scratch on the door stayed with the rental company when I returned the car but what stayed with me was how they helped me handle the damage and get the money back.
Odkryj, jak nasza usługa pomogła innym klientom
