Who takes care of you when you travel alone and something goes wrong with your car booking? I booked my car in St Thomas through QEEQ and I chose a Jeep Wrangler, but when I arrived at the Budget counter they gave me a Nissan Rogue. I felt confused right away and kept thinking I might be charged the same price for a lower car. In the end I got a 60 USD refund for the downgrade, but the road to that result was not simple. At the counter I already felt the car was not what I booked, yet I did not really want to argue with the staff there. I reported the downgrade to the customer service team. I am the kind of person who gets stressed when I see long rental contracts in English. There are many lines about tax, insurance and road assistance. I was really worried I would be charged extra without knowing. The part that stood out for me was how there was one person from their side who followed my case the whole time. It did not feel like they just replied once and disappeared. They kept coming back to update me and explain that they were checking with the car rental company about the downgrade and also checking if I had any extra fees. A few times I was not sure what I was looking at on my receipts, so I just shared the amounts I saw and asked simple questions. While I was waiting for the result I felt quite nervous. For a solo traveler like me 60 dollars is still a big deal. I also worried that if the rental company refused to refund I would not know how to fight for myself in a different place. Later the service staff told me that the rental company agreed to refund the price difference and that the refund was being processed, so I just needed to wait. Some time after that they contacted me again and told me the 60 dollars had been paid back and there were no other extra charges on my card. At that moment I finally felt everything was clear and I did not have to be scared of some strange fee showing up on my statement. For someone like me who easily overthinks money problems it was a big relief to have someone stay on my case from start to finish and make sure I was not left alone with the confusion.
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