I booked my rental car in Melbourne through QEEQ. I was traveling with my kids so I chose a Honda Civic from BARGAIN with auto gear. In my head I kept telling myself I needed something easy to drive. It was around early evening in mid May when we picked up the car. The air was cold and my kid looked at the car and asked me if this was our little home for the week. I laughed and said yes and I even joked that we just needed to not break it. But the car still got damaged. I can still feel that sinking feeling in my stomach. I looked at the car and then at my kid and I kept asking myself how much this would cost. With kids everything already costs more. Now there was a big repair bill on top. My first thought was if I had to pay it all by myself. That was when I really felt how important AXA Full Coverage was. When I bought it I even asked myself if I really needed it. I wondered if I was just wasting money. After the damage happened the answer became very clear. I took the papers and photos and bills from the rental company and put everything together. In my head I kept asking will they really pay. Will this take forever. The repair amount was scary. It was 5115.24 AUD. I stared at the number then I looked at my kid again and my heart tightened. I asked myself if they would really cover this much and if there were any hidden rules. The support team contacted me to confirm the amount and the currency. Their calm tone made me feel more calm too. In that moment I only had one wish. I just wanted this claim to go through so our trip would not turn into a disaster. When the claim was approved I almost did not react for a second. 5115.24 AUD fully covered. I read the number again and again to make sure I got it right. It felt like a huge rock was moved away from my chest. My first clear thought was that I was so glad I bought that insurance at the start. Without it I would be doing math for months back home trying to fix our family budget. I still worried that the rental company might charge more later. So I had another question in my head. What if they take more money in the future. Is this really over. I shared this worry and I was told that if new charges came later I could contact them again and this closed claim would not stop a new one. That part mattered a lot to me because my biggest fear was that later no one would help. When I look back at the whole story it goes from panic about the damage and the cost to the nervous wait when we checked the amount then to the big relief when the claim was paid. As a parent I am always afraid that some sudden accident will break our family budget. This time they took that risk from my shoulders so I could focus on my kids instead of staring at bills all day.
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