Do you have extra insurance This was the question in my head when I returned the car in Marrakech. Around May 6 I booked a Dacia Sandero manual on QEEQ. I chose to pick it up on May 8 in the morning and return it around May 12 in Marrakech. When I placed the booking I saw the AXA Full Coverage option. I thought about it for a moment and bought it because it was my first time driving in Morocco and I felt a bit nervous. The real problem came near the end of the trip. I was driving in the city one day. The street was very narrow. When I turned a corner I did not control the car well. The side of the car touched a wall and there was a clear scratch on the door. I was very stressed and I only thought that this would cost a lot of money. On the return day the staff at the rental counter checked the car. He showed me a damage paper with the repair cost. My heart sank when I saw the amount. I took photos of the paper and kept all the documents he gave me. Back at my stay I remembered that I had bought AXA Full Coverage. So I collected the damage paper and the photos and other files. I followed their guidance and sent all the information. At first I was worried my documents were not enough. The rental company did not show a clear charge yet and I did not really understand their side. I could only wait for updates. Later the customer service team contacted me. They said they needed a clear car damage invoice and proof of payment. So I checked my emails and files again and sent everything I could find. For some time the rental company still did not finish the charge. I felt pretty anxious and did not know if it counted as a real cost. I just waited like they suggested until the charge was confirmed. When the rental company finally took the money I uploaded the latest payment record too. Some time after that the customer service told me that AXA had approved my claim and would refund the amount that I paid to the rental company. I felt so relieved. First the rental company took the repair fee from me and then AXA Full Coverage gave that money back. Even the parts I worried about most were covered. The whole process was not very smooth. First the accident happened then I searched for documents then I waited for the rental charge then I waited for the claim result. But the final result was good. This insurance really worked and the accident in Morocco did not turn into a huge extra cost. It also made me understand the value of this kind of extra cover in a very direct way.
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