To be honest when I look back at this claim now I feel quite relaxed and even a bit glad that I chose AXA Full Coverage at the start. I booked the car on QEEQ just because I thought driving in London would be easier. I did not think I would really need that extra insurance. I was traveling alone in London. On May 17 around nine in the morning I picked up the car in London. It was a Peugeot 3008 with manual gear and it looked pretty new. I walked around the car and took some photos. My hands were a bit shaky because it was my first time driving in the UK with a right hand drive car. I was worried I might mess up. The problem came the evening before I returned the car. The sky was getting dark when I was driving back to where I stayed. On a narrow road another car came from the front. The road felt really tight. I moved closer to the side and my mind got a bit nervous. The car still scraped against a stone block by the road. I felt the car shake and my heart dropped at the same time. I knew it was bad. I parked the car and got out to check. On the side of the car there was a long scratch near the wheel. I just stood there for a few seconds and did not know what to say. That night I stayed by the road and took photos of the damage. The street light was yellow and the scratch looked very clear in my phone. While I was taking pictures I was also doing math in my head. I kept thinking how much this would cost and if the rental company would overcharge me. Because I was in a foreign country I was also scared that I could not explain things well. The next morning I still went to return the car as planned. On May 19 around nine I drove to the GREEN MOTION office. The staff at the counter checked the car and quickly saw the scratch. His face turned serious. He showed me the form and told me how much they might charge me for repairs. When I saw the amount I felt my head go light. I thought this accident might break my whole trip budget. I tried to explain that I had bought extra insurance. I told him it was AXA Full Coverage. He nodded but said they still had to charge me first according to their rules and that I needed to claim from the insurance myself. At that moment I was really worried but I also remembered that I did pay for this protection so I felt a bit calmer. After I left the office I kept checking the charge on my card and the paperwork from the rental company. I took pictures of every bill and document. Then I shared the story the damage and the amounts with the customer service team. This happened near the end of my trip so my mood was pretty mixed. I was still thinking about the nice views in London but at the same time I was scared that this extra cost would sit on my shoulders. What helped me was that they kept checking the details with me. Later someone told me they needed clearer photos of the damage. I went back to my phone gallery and checked all the pictures I took that night. I zoomed in and cropped the photos so the damaged part was easier to see and sent them again. During those days I was already back home and still trying to fix my jet lag. I would wake up at night and open my email to see if there was any update. For me the most important step was waiting for the answer from the insurance side. At one point they asked me to confirm the currency of the charge. I opened my credit card bill checked the currency and amount and sent the information back. There were a few rounds of messages but each time the questions were clear and I could answer easily so my stress level slowly went down. After some time they told me that the insurance had agreed to pay for the claim. I finally let out a big breath. The money that the rental company took before did not feel like a big rock on my chest anymore because I knew I could get it back through the claim. I also thought about what would happen if I had not bought AXA Full Coverage at the start. I would have to pay everything by myself and that idea really scared me. Now when I think of that moment on the narrow street in London the picture in my mind is still very clear. The difference is that my feeling is no longer only panic about paying a huge bill. It turns into a feeling of being protected by that insurance. For someone like me who is an overseas visitor and not used to the roads there driving in a new city will always feel a bit risky. With this kind of coverage the mental pressure becomes much smaller. From this whole thing I learned that accidents can make you very tired inside but if you keep your documents and photos ready and share the information clearly the claim can go quite smoothly. For me buying AXA Full Coverage through them helped me avoid a big and painful extra cost on this London trip.
Odkryj, jak nasza usługa pomogła innym klientom
