To be honest if I did not have a person following my case from QEEQ I would probably break down with this rental in Bergamo. When everything was over and I looked back the thing I remembered most was not the car but that someone was helping me all the way. I should start from the end when I returned the car and felt very upset about an extra insurance charge. A few days before I went to pick up the car in Bergamo airport. The pickup was around the afternoon of April twenty sixth but I first could not find the shuttle. I walked around the parking area and felt lost. I do not speak Italian and my English is just basic so I was only worrying in my head. The support team contacted me and used very simple English with me. They kept checking if I found the rental desk and they called the office for me. I only understood a little but I could feel that someone was explaining things for me so I was less scared. When I finally reached the counter there was another problem with my bank card. I only had a debit card. The staff used a translate machine to talk to me. I understood some words but not everything. They said debit card was possible then they talked about adding insurance and about deposit and excess and I got confused. I was afraid I could not get the car in the end. I reached out to the support again and told them I only had a debit card. They asked the rental office and then told me in simple words what was going on and what choices I had. In the end I still added the insurance at the desk but at least I felt I knew what I was doing because I could ask them when I did not understand. When I brought the car back the staff at the desk said again that they really only take credit cards. My mind went blank and I did not know if I had paid extra for nothing. I wrote an email in Polish and sent the Italian paper that said they did not take debit cards. I thought no one would really understand it. The same agent contacted me again and checked the amount and the documents with me. They told me they would keep talking to the rental company. While I was waiting for the result I still sent questions and they always replied so I knew my case was moving forward and I was not just left there. In the end some of the money did not come back the way I hoped but during the whole time I never felt I was fighting alone with foreign papers and a company I did not know. For a young person like me going abroad to rent a car is already stressful especially with weak language skills. Because I had this one person staying with my case I could tell my story clearly and send each document step by step and let them help me check and explain everything.
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