That day in Florence I was driving a Volkswagen T ROC on a small road outside the city. The sun was very bright and there were lines of olive trees by the road. I was thinking this trip to Italy was really worth it. Then there was a sharp turn and I did not pay enough attention. The car hit a stone block on the side. The sound was loud and I froze for a second. My first thought was that I would need to pay a lot of money. The staff at the rental company checked the car. They said there was clear damage and showed me the repair estimate. I saw the number over three thousand euros and my head felt heavy. I kept thinking if this would break my whole travel budget. Then I remembered that when I booked on QEEQ I had bought AXA Full Coverage. At that time I only thought it might make me feel safer. I did not think I would really use it. I asked myself how much this insurance could cover. The rental company took my deposit and sent me a few emails about more charges. I watched the numbers go up little by little and I cannot say I was calm. I collected all the documents and sent them to customer service. By that time I had already returned the car in Florence and gone back home for a few days. It was maybe one or two days later than my first plan when I really sat down to deal with this. When I contacted them I felt a bit nervous because I did not really understand how claims worked. I typed my questions one by one. Can these charges be covered. Does the new rental cost count. Will they only pay for car damage. They replied with simple answers. I asked one thing and they explained one thing. They told me about the currency and the amount in a clear way. Later I also sent the contract and payment slip for the new rental. I did not have big hopes. I just wanted to try. At one point the claim amount did not look correct and I started to worry that something was wrong. Customer service said they would check again. I kept sending the extra documents they needed. After some time they asked me to confirm the final amount and the currency. When I saw the number I finally felt more calm. Then the insurance company confirmed the payout. When I saw that email the big stone in my heart finally dropped. The rental company had charged around more than one thousand euros in total and with AXA Full Coverage it was covered. My own loss became much smaller. When I think about it if I did not buy this insurance I might need to explain a lot to my family and cut many other costs from this trip. Now there was a small accident but the money part did not break me. During the whole process I felt like I was always asking questions. Can this be paid. Did I fill this right. Is there anything else I should do. They turned these questions into clear answers one by one. For me as a tourist from another country having a problem like this in a foreign place is very stressful. Having someone follow the case and getting the claim paid made a big difference. It did not turn this experience into a totally bad memory.
Odkryj, jak nasza usługa pomogła innym klientom
