I will start with the problem. I booked my car on QEEQ. I flew from the US to Dublin for a business trip and picked up a Volkswagen Polo from Budget around eight in the morning on April 27. The rental itself was fine. I just drove between the city and the airport to meet clients. The staff at the rental counter did not say much. The rental agreement showed zero extra charges. My credit card was only used for a deposit so I did not worry. The real problem came after I went back home. Around May 13 I checked my credit card and saw a charge dated May 12 for 29.65 dollars from the same car rental in Dublin. I remember very clearly that I did not add any extra insurance or other services at the counter. I could not understand what this charge was for. I first contacted the car rental company myself. I gave them my rental number. They said they needed to open a case and gave me a ticket number but the reason was still not clear. They only mentioned it might be some kind of fee. I checked the RA and FI I had. The RA still showed zero fees but the FI looked strange. The car group on it was not the same as my booking and it showed group A which confused me even more. At that point I reached out to their customer service team and sent them my card bill screenshot plus the RA and FI. I said I was not sure what the 29.65 was. If it was something I agreed to then I could accept it but I needed a clear explanation. I travel for business and every charge needs a clear reason for my expense report. The good part was how they handled it after that. Someone on their side kept following this case. The attitude felt serious and they asked me for files when needed and said they would keep checking with the rental company. They did not just push the problem back to me. They stayed in contact with the car rental staff. Later the rental company explained that this amount was a kind of management fee because I did not use their own CDW insurance. At least I knew what the money was for. At first I did not know they had this kind of rule but now I had a reason that I could write down. I kept all the emails so it is easier to explain when I do my business expense claim. I travel a lot for work so my time is very important. For me it matters more if someone keeps tracking my problem than the twenty something dollars itself. During this case I could feel that someone was always looking after this small issue for me and helped me finish it. I did not have to chase again and again and I knew roughly what was going on at each step. For me this feeling of being taken care of is very important.
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