When I finally saw the message about my deposit refund, I was already kind of numb and just wanted it to be over. When I think back, if I did not have one fixed person helping me all the time, I think I would have given up. I booked my Abu Dhabi car on QEEQ around early November. I picked up the car from Quick Drive at about eight in the evening, maybe on November 6. It was an MG 3 with automatic gear. The pickup was smooth and I did not worry much about the deposit. I just thought it would come back as normal. The real problem started after I went home. I had already returned the car in Abu Dhabi on time, around November 13 in the evening. My card still showed nothing about the deposit. I felt nervous and also annoyed. Renting a car abroad suddenly felt very hard. I sent them a message first and after a while one same person started to talk with me. After that, this person was the one who talked to me for the whole case. At first I just asked why my deposit was still not back. He checked my info and said he would help me push the rental company. Those days my mind was a mess. I was afraid the money was lost and I also wondered if I did something wrong. I did not really understand the bank system or all kinds of fees. I just kept checking my account again and again. Later they told me the rental company tried to refund a few times. The money was sent back because of wrong account details, then sent again, and some bank fees were taken away in this process. I felt a bit upset, because I could not see any of this. I only saw that the final money I got was much lower than the original deposit. Every time I asked, the same support person came back to me. He explained the situation simply and then went to check how big the difference was. I could feel he was really trying to fix it with the rental desk, not just sending me random words. One day I finally saw the money arrive in my bank. The number was lower than what I remembered. I sent a screenshot and said that I got the refund but the amount looked different. He checked again and compared what the rental company said with what I received. There was still a small gap. He told me they could give me extra money from their side to cover this part. To be honest, I still felt the bank fees were too high. I did nothing wrong. I just rented and returned the car like I should. I did not want to lose money for this. But one thing kept me calm. Every time I opened the chat, it was the same person. I did not need to explain my story from zero again. He remembered what I said before and knew which step we were at. He just told me what we could do next. The whole thing was tiring. I kept waiting for news and checking my account. But having one person following my case from start to finish made me feel I was not left alone. For me this showed how helpful dedicated customer service can be when something goes wrong with a deposit.
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