That time in Paris was a bit messy for me. I booked the car through QEEQ and planned to pick up a Peugeot 3008 in mid April. It was an automatic car and I felt my plan was pretty good. On the first booking day I was delayed on the way. When I reached the counter I was late and the staff said that booking could not give me a car anymore so I just lost that one. After one or two days I went to the Paris counter again. This time I was already at the office and then I made a new booking on their platform. I thought this way should be safer. But the staff still told me they had no car in the same group for me. I was really confused and also stressed because I needed the car for my next plans. At that moment I kept talking with the customer service. I told them everything step by step. I said I was at the office but they told me there was no car and I had to rent from another company at the last minute. They did not say things like you solve it yourself. They followed the case and asked me how I fixed it later and if I had new rental contracts and payment proofs. I really went to another rental company. The car type was almost the same and for another period I even got an upgrade. The price was higher than what I planned at first. I put together all the contracts and amounts I could find and sent them. They checked some details with me like times and company names. The way they talked was calm and friendly. I did not feel they were blaming me. I felt they were trying to help me make the situation clear. For me I just told them what really happened and then waited for them to talk with the rental companies. This kind of one to one follow up is very important for someone like me. I am young and I was renting a car in another country. When something went wrong I was not standing there alone at the counter and worrying. There was always someone on their side watching the case and reminding me to keep all the papers and emails. I could feel they still remembered my problem and did not just send one short reply and disappear. This feeling of being looked after became the most comforting part in a trip that had some bad moments.
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