That day in Tromsø in Norway the sky was kind of grey blue and I was standing in the Hertz car park looking at a scratch on the front bumper of the Toyota Yaris. What was my first thought. My heart sank and I only thought this is going to cost a lot of money. Then I remembered I had bought AXA Full Coverage when I booked and I felt a bit better and told myself maybe it is still okay. How did I damage the car. I was just moving the car in a small street. There was some ice on the side. I turned the wheel a bit late and the car softly touched the corner of a wall. The sound was not very loud but when I got out I saw a clear scratch. I was a bit shocked. I took photos and kept asking myself in my head. Should I go to the counter first. Should I call someone now. In the end I took all the photos I could and kept the papers the rental staff gave me then I went back to the hotel to sort everything. A few days later I was already back home and this thing was still in my mind. Would the claim be very hard. Would I have to wait a long time. The answer was different from what I feared. The customer service contacted me and said my documents were complete and I only needed to confirm the amount and the currency. I checked the numbers like they asked and sent the confirmation back. What would happen next. I thought there would be many rounds but they told me quite soon that the insurance side had already agreed to pay. When I heard that I really felt a big relief. At the counter when they blocked a high amount on my card I was worried that if anything bad happened the pressure would be heavy on me. So this time AXA Full Coverage really helped me a lot. For me the claim was just prepare the papers confirm the numbers and then wait for the result and it was approved in full. There were no strange excuses and no extra trouble. When I think back I feel that choosing this option when I booked with QEEQ saved me from a big bill.
Odkryj, jak nasza usługa pomogła innym klientom
