Is AXA Full Coverage really useful when something happens during a rental? After this trip I feel the answer is yes. On January 22nd 2026 around noon I picked up a Toyota Yaris from Thrifty in Canberra for a business trip. I just wanted a small car to move between cities. I did not think at all that I would need any insurance. So what went wrong? On the way toward Sydney the car got scratched at a parking lot. The side of the car and a bit of the wheel area were damaged. At the return counter the staff checked the car. They stayed calm but they gave me a bill for a bit more than two thousand AUD. I felt tight in my chest when I saw the number. I started to convert it to JPY in my head and it was a lot for me. Did the insurance help me? I first paid the rental company as they asked. Then I started to prepare the claim. I took all the photos and documents and sent them. Contract pictures damage photos payment bill I put everything together. I was busy with my work so I was afraid this would be very hard. The support team talked very clearly so I just followed what they asked and sent each file. How did they handle the claim money? Later they told me the insurance side approved about two thousand one hundred AUD. They also told me how much this was in JPY. For me JPY is easier to understand and to compare with my credit card bill. When they asked which currency I prefer I said I want to receive it in JPY first. Did I really get my money back? After I confirmed the currency they said they would send my choice to the insurance company. A bit later the support team told me the claim was successful. They said they would pay me first and then deal with the claim on their side. When I heard that I felt a big relief. The stress from the rental company bill became much smaller. As a business traveler I worry most about time and extra costs. This accident was not fun but the whole thing stayed under control. If I had not booked with QEEQ and not added AXA Full Coverage this damage would be a serious money problem for me and not just a small trouble during my trip.
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