"Why is my bond still not back" I kept saying this in my head after I flew back to New Zealand. I booked the car on QEEQ. Around early March I think on the 7th in the morning I picked up a Mitsubishi ASX from Thrifty in Sydney. It was automatic. For an overseas visitor like me it was easy to drive. Around the end of March maybe on the 31st at noon I returned the car in Sydney. Everything looked normal. There was only one extra charge for the child seat. The rest was just like the contract. I thought the bond would be released very fast. But after some time my bank still showed nothing. At first I felt a bit scared. I was worried that I did not understand the bill. So I contacted the customer support and told them my bond still looked unpaid. They let me explain the whole story. They asked when I picked up and dropped off the car. They also asked me to send a screenshot of the card charge so they could check with the rental desk. I was a bit annoyed and also nervous because of the money and my English. But the talking went okay. They could understand me and I could follow them. Later they told me they had already asked Thrifty about the bond. During this period I was very stressed. Two hundred Australian dollars is not a small thing for a student. After a while they came back and said the rental company replied that the bond was 200 AUD and it was only a pre authorization. They said it was already released after the booking ended. They told me the bank might show it a bit slow and asked me to check my account carefully to see if there was any real charge. If I found a real charge I should send them the bank bill so they could check again. When I heard this I felt much more calm. I did not feel left alone. I felt someone was following the problem for me. Later they updated me again and said the rental company confirmed everything was processed. I checked my bank record one more time and saw there was no real charge for the bond. It was just held for some days. When I think of the whole thing the main feeling is this. At the start I was really uneasy and afraid that no one would help me with a problem in a foreign country. Because there was one person from customer service always talking with me and checking with the rental desk I slowly felt safe. The bond did not show up as free in my account very fast and I do hope next time it can be quicker but during this problem I really felt that I was taken care of and not just worrying by myself.
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