"Did you really get the money" my friend asked me. I sent a screenshot of my bank app and said "Yes it is in my account now and it is because I bought AXA Full Coverage on QEEQ" That evening I was standing outside the airport in Porto in Portugal. The night wind was a bit cold. I had picked up the car there about two days before. It was a Peugeot 208 automatic from GOLDCAR. It was a small car and I liked it at first. I picked it up around April 24 in the evening near seven. I pulled my suitcase along that Avenida with all the rent a car signs. The light was kind of yellow. The counter staff gave me the keys. I walked around the car and checked it. I thought everything was fine. The real trouble came around the return time. I brought the car back at almost the same time in the evening on the next day. I returned it on the same road. The sky was already a bit dark. The staff checked the car and then pointed at a small scratch on the body. He spoke Portuguese with some English and said they needed to charge me. I was a bit shocked. I just nodded but in my head I said to myself that this was bad and I would lose a lot of money. Some time later I saw the charge from the rental company on my credit card bill. The number was not small. I also got a paper from the rental company. There were many words and some of them I did not really understand. I remembered I had bought AXA Full Coverage and I felt a bit calm. I thought maybe I could get this money back. In the next few days I kept checking my email and I tried to put all the papers together. For the payee address I first wrote that Avenida where all the rent a car offices are. It looked more like a company address than my home address. Later they asked me again for my correct address and then I understood the problem. I wrote my own home address clearly this time. I took photos of the paper from the rental company. I also downloaded my credit card bill and marked that damage charge. I sent all these one by one. During this time I felt quite nervous. My English is not very strong so each time they asked for something I read their words many times. I did not want to miss a document. They used simple words so I could follow and just prepare what they needed. In my head I kept counting my budget. If the claim failed my trip cost in Porto would go way over my plan. After some time they told me the claim was approved. I felt a big relief at that moment. When the payment arrived in my bank account I refreshed the app again and again. When I saw the number show up I said to myself many times that I was lucky I bought AXA Full Coverage. Without it I would lose so much money. Now when I think about this whole story it feels like taking a hard test. The rental company charge was like a sudden question that scared me. AXA Full Coverage was like an answer I had prepared before. I only needed to hand in the rental paper the credit card bill and my correct address and they helped me finish the rest. I was worried in the middle but the final result shows that this insurance really helped me when I was most afraid.
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