When I think about it now I was really nervous but also kind of lucky at the same time. Nervous about what. About the moment the Mazda CX 5 I rented in Launceston got damaged. Lucky about what. That I had AXA Full Coverage. I booked the car through QEEQ. I arrived in Launceston around March 3 in the afternoon and went to pick up the car on March 5 around three in the afternoon. The rental company was ACE Rental Cars. The counter was small and a cold wind came in from the door so the air felt a bit chilly. When I got the keys I already had a small thought in my head. What if something happens to the car. But I also told myself I should be fine and I was not that unlucky. In the end something still happened. A few days later I parked on a road outside the city. I was moving the car in a narrow spot and the side of the car scraped against something. It did not look super serious but you know that feeling. You just think this is bad and this might cost a lot of money. My first reaction was to take many photos. While I was taking them I kept asking myself in my head. Will I need to pay a big amount. Will the insurance really pay for this. When I drove the car back the ACE staff checked the car very carefully. Their faces were calm but in my mind I was already doing money math. When I returned the car they said it needed repair. I nodded but inside I had no idea how much it would be. Back in my room I opened the email from when I booked the car and I read the part that showed AXA Full Coverage again and again. It felt like I was checking if I really had this protection. I contacted their support and told them the car had some damage and asked if I could claim it. They told me to keep the photos and the bills. Those days I kept waiting for updates. Sometimes at night when the wind was strong I lay on the bed using my phone and that small scratch on the side of the car would suddenly pop into my head. Then I would feel a bit upset with myself for not being more careful. After a few days the rental company sent me the repair bill and some files. I looked at all the repair items. The amount was not small and for someone young like me the pressure felt real. I put everything together and sent it to them one by one. Then I started a new round of questions in my head. Will they reject it. Will they ask for more papers. Later they contacted me again and said they needed me to confirm the currency and the damage photos. I answered honestly and wrote the currency clearly and sent the photos again. During that time it felt like I was doing homework and I was scared to miss any step. The town after the rain was quiet but my heart was not calm. After that I got a message from them saying the insurance side had approved the claim. When I read that line I just stared at the screen and one question came to my mind. Did they really cover all of it. I read it again and saw that this damage would be paid back to me. At that moment all the stress before did not feel so scary anymore. For me the biggest feeling from this whole thing was relief. I was really glad that I chose full coverage at the start. Without AXA Full Coverage I might need to save money for a long time just to pay for that small scrape. Even though I had to prepare files confirm the currency and send photos the result felt worth it. When I think about that Mazda CX 5 now and the windy days in Launceston and the yellow light at the rental counter I also remember this insurance claim. Young drivers make small mistakes sometimes. This time I felt like I was caught by a safety net and that feeling was very real. It also makes me want to choose this kind of protection again next time because feeling safe like this is very important.
Odkryj, jak nasza usługa pomogła innym klientom
