When the bill for the tow and storage came to my email I was shocked. Over four hundred euro felt like a big hit for me because I was traveling with my kid. I told my family right away and said this is bad and we may need to pay a lot more. My kid stood next to me and asked if the car was broken again and I felt very stressed. I booked the car on QEEQ. It was an Audi Q3 from Europcar in Frankfurt and I picked it up around March twentieth in the morning a little after ten. I returned it in Frankfurt in early April. I usually drive very carefully especially with my child in the back. One day in the city I was in a rush and I parked in a place that looked okay to me. When we came back the car was gone. I just froze there. My kid kept asking where the car was. I had to ask around and then I learned the car was towed away. One question stayed in my head. Does this count under AXA Full Coverage. When I made the booking I saw this service and it said it covers damage theft and also parts that normal full insurance does not cover. I even told my wife that it is better to buy this because we have a kid and we should not try to save this small money. So when the bill came I collected all the papers and I was thinking what if they say it is not covered. I contacted their customer service and sent them the tow bill and the storage fee receipts. I was a bit nervous because my English is not perfect but I tried to explain slowly that the car was towed and now I had these extra costs and I wanted to know if this is part of the damage. The person on the other side spoke in a calm way and told me to send all documents. I sat with my phone and answered their questions. My kid asked me if we had to pay a lot of money and I told him we should wait for the result. They kept in touch with me and sometimes asked for more details like where the car was parked and if I had talked to the local office. During this time my feelings changed a lot. Some days I felt it might be okay and other days I was afraid they would say no. I checked my email every day and when I saw a new message from them I opened it right away. They finally gave me a clear result and they paid the part that was under the coverage. I felt so relieved. It made me feel that buying AXA Full Coverage was the right choice. When you travel with a child your budget is already tight so this help took a lot of pressure away. I told my wife that it was good we added this insurance or this time we could not handle it. My kid saw me smile and he smiled too and said it is good that the car is fine. After this I take these extra insurances more seriously. For this situation they helped my family move from panic back to a normal mood so we could keep our trip going.
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