Now when I think about it I still feel pretty happy about my car rental in Pisa and it was mainly because of the Worry-Free Service from QEEQ or my whole solo trip mood would be ruined. The story actually starts from a strange charge. A few days before I returned the car in Pisa I checked my bill and saw an extra upgrade fee of more than seventy pounds. I was really confused. I was just traveling alone and I booked a Fiat 500X manual from Target Rent Italy a normal CFMR car with four doors and five seats. My budget was very clear. The bill said I was late so they charged me an upgrade fee. The more I looked at it the more upset I felt. It looked like a kind of fine to me. If I think back a bit more I was supposed to pick up the car around noon on April 30. On the way I got delayed and when I reached the counter it was already after one. The counter staff told me they only keep the car for one hour and now I needed to pay an extra fee. I was in a hurry and I was afraid I would not get a car that day so I agreed. Inside I was not happy at all. When I calmed down and did the math I saw that this money was not a small amount. For a student it really hurts. So I contacted their customer service and told them the whole story. I also sent photos of the contract. During that time I felt nervous. I knew it was my fault that I was late so I was not sure if they would help me. I was traveling alone and had to solve everything by myself so I cared about this money even more. They later told me they checked with the rental company. The contract said they only keep the car for one hour so the company charged an upgrade fee because I was late. But they also said they understood my situation and could help me apply for a refund through the Worry-Free Service. I already thought I might never get this money back so when I heard this I was quite surprised. Some time later customer service told me they could refund 77.75 GBP to me and asked if I accept it. I checked the number and it almost covered the upgrade fee for those days. I felt much lighter like I just got my money back from nowhere. I replied that I accepted it right away. After that the money went back to my GBP account. When I saw it arrive I felt that the whole problem was finally closed. For someone traveling alone being overcharged really hurts the mood. This time the Worry-Free Service helped me turn things around so when I look back at this trip to Pisa it feels a lot better.
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