The moment I got the message that my claim was approved I finally let out a real long breath. Before that I kept thinking that if I had to pay all the car damage by myself this Japan trip would become the most expensive lesson of my life. I booked the car on QEEQ and I was traveling alone in Tokyo. I picked up the car around April 19 in the morning at a CRQ CarRent branch in Tokyo. They gave me a Toyota Prius with automatic gear. For someone like me who is not used to right hand drive I was already a bit nervous. The first few days were fine. I even started to think my driving was actually not bad. Then two days before return so around April 23 I made a small mistake. I was at a road I did not really know and just followed the GPS. In my head I kept saying do not mess up. The car in front slowed down a little. I panicked for a second. The hit was not super strong but the side of the car still got a clear scratch. In that moment I was just blank and I could only blame myself again and again in my head. When the staff checked the car they looked calm but my mind was already counting money and I was thinking this is bad this will cost a lot. I signed some papers while they wrote down the damage. The more I watched the more nervous I felt. I kept thinking about the AXA Full Coverage I bought and if it would really help. I remember when I booked the car I saw this service. It said it covered damage theft glass tires and even parts that normal shop insurance did not cover. It also said it could pay for things like road assistance personal accident lost items and delayed pick up and the limit was up to fifty thousand US dollars. At that time I chose it with a simple thought that some extra cover is better than none. When the accident happened I realized this choice might save me. The days after that were full of emails and documents. From what I could feel they asked me to give proof of the card charge and not just the small POS slip. They also said the rental company had some contract and accident report for me. The rental counter staff gave me some papers including the rental contract an accident report and a hand written receipt. On the receipt they added a line saying it was for car damage and loss of use and they told me the detailed repair bill would need more time maybe two weeks. I felt pretty stressed in that moment. I am just a solo traveler who looks like a student and suddenly I had to handle all these papers. My head was full of questions. So I just checked my emails again and again and tried to make sure every page was correct. The customer service team kept reminding me what I needed to send. I just followed and prepared everything. I sent my bank charge record and all the receipts that I had from the rental company. In my heart I kept saying please let this claim work because my budget for the next few months would be in real trouble if it did not. For a while I thought they would still ask for the full repair invoice and some extra fee invoice. I prepared myself for a long wait. Then not long after that they contacted me and said the insurance company had already approved the claim. When I saw that email I was sitting in a cafe and I just sat there and smiled for a long time. I thought about the whole process from the accident to collecting every document to the final confirmation. I was under pressure the whole time. I was worried about those Japanese papers that I could not really read and I was also scared that they might say this problem was not covered. This time AXA Full Coverage really helped me a lot. The car damage and the related costs were covered by the claim so I did not have to pay a big amount myself. I suddenly felt so much lighter. Now when I look back if I had tried to save money and did not buy this service I might be too scared to rent a car alone in another country again. This experience was a bit scary but the result was lucky for me. It taught me that this kind of extra protection is much more important than I thought when something really goes wrong.
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