At first I was actually quite upset. I kept thinking in my head that I did not even use the car but they still marked me as a no show and charged me. I felt a bit scared in that moment. I was traveling alone and I just wanted things to be simple but this problem came out of nowhere. I booked the car on QEEQ with Sixt in Bastia. My plan was to pick up the car on the evening of April 10 and then return it in the same city a few days later. Because my travel plan changed I did not go to the counter in the end and I never used the car at all. When I went back home and checked my statement I saw the no show charge. There was only one thought in my mind. I cannot just accept this. I contacted them and I first thought I would need to explain everything again and again to different people. But it was the same person following my case all the time. To be honest I felt some relief. It was like someone was standing on my side. Things did not get fixed in one second. While I was waiting for updates I felt a bit anxious and I also thought maybe in the end I still have to eat this loss. Each time I had a new question they replied quite fast and told me what step they were on. For example they said they had already asked the car rental company and they were checking that I did not use the car during those days. I could feel that this person was not just sending a short lazy message. They remembered my case. When they told me that the car rental company had confirmed I did not use the car and that the no show charge would be refunded I finally let out a long breath. As a solo traveler in France an extra wrong charge can really ruin my mood. This time they kept an eye on my problem from start to finish. From explaining my side to the rental company to confirming the facts and then arranging the refund. I felt like I was being taken care of and I was not fighting alone with the rental desk. What stayed in my mind the most was this feeling of dedicated customer service. The start of the story was pretty bad but during the process I always knew someone was pushing things forward for me instead of leaving me alone to argue with the car rental company.
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