I will start with the bad part. On this Bali business trip I really ran into some trouble with the rental car. I booked the car through QEEQ. I landed in Bali around February 20th 2026 in the evening and went to pick up the car from Easy Rent Bali the next day around 7 pm. It was a Toyota Yaris with automatic gear. The accident happened near the end of my rental. It was around the afternoon of February 27th. I had a meeting with a client so I parked on a narrow street. When I came back and opened the door the car next to me was very close. I did not judge the distance well in that second and the edge of my door scratched the other car. When I heard that scraping sound I just froze. In my head I only thought this is bad I will have to pay a lot. I got out and checked. My own car door had a clear scratch and the other car had a mark too. Later a staff member from the rental company came to look. His face was serious. He said they would follow their rules. I started to calculate in my mind. If I had to pay everything myself it could be a big amount and would break my business travel budget. At that moment I felt really lucky that I added AXA Full Coverage when I made the booking. When I bought it I was not very sure and I even hesitated about the extra cost. Now I felt that if I did not buy it I would feel terrible this time. I told the rental staff that I had this insurance. They still wrote down the damage on their form and put an amount for the door scratch. It was around 3,500,000 IDR. When I looked at that number I was still nervous. Even if I knew I had insurance I was worried the claim might be hard or take a very long time. After I went back I started to prepare all the things they needed. I took many photos of the door damage. I walked around the car and took different angles because I was afraid the pictures would not be clear. I also took photos of the paper I signed when I picked up the car and the paper they gave me when I returned it. At one point the service team contacted me and said the page that showed the deductible was a bit blurry. I got nervous again and worried they might use this reason to say no. Good thing I also had a photo of the paper from pick up and I sent that to them so they could check by themselves. Then I just waited for news. After a short time they told me the checked damage amount was 3,500,000 IDR. I thought this would be the basic number for the claim. Then they told me the bank payment in my account would be 34,558,500 IDR. I was really surprised. I read the number twice and asked again. It was much more than I expected. My first thought was this is actually very nice. During the claim they also asked me for a full home address. I was in Malaga in Spain so I gave my address in full. It was Avenida Doctor Gálvez ginachero 21 4º B 29009 Malaga Spain. They checked the details with me. I could feel they really did not want to make a mistake with the bank information. What I remember most is that the whole process was not very complicated for me. They did not throw strange words at me. They just told me to send clear photos and give my full address then I waited. As a business traveler I am usually busy with meetings and emails. This kind of simple process was a big help. I only needed to follow the steps and send what they asked. When I saw the message that the claim was successful and the money was sent to my bank I finally relaxed. All the worries I had before about my travel budget and if the rental company would give me more trouble just disappeared. When I think back if I did not add AXA Full Coverage this door scratch could have become the worst cost of my whole Bali trip. Once I change that local money into euros it is not a small number at all. Now the rental company got their damage money and I received the payout from the insurance. The case ended in a clean way. For me this feeling is very important. When I travel for work I already have many things in my head. Having one less money problem really makes the trip feel a lot lighter.
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