To be honest I had very mixed feelings about this rental at first. Why did I feel that way? Because after I returned the car I found an extra insurance fee on the bill that I never wanted. Let me talk about the time first. I picked up the car on April 3 in the morning at Shannon Airport in Ireland. It was a manual Dacia Jogger. I was traveling alone and planned to drive to Dublin and return the car there on April 6 in the evening. At pick up I told the counter staff very clearly that I only wanted the basic things. When he talked about more expensive extra insurance I said no. He flipped through the contract on the desk and talked a lot. I kept asking again and again. In my head I kept saying to myself that I did not want to spend extra money for nothing. So where did it go wrong? When I got back to where I stayed and opened the final bill I froze for a moment. The total was higher than what I had calculated. I checked item by item and saw one extra insurance. I remembered very clearly that I had refused it at the desk. How did it show on the bill again? I was alone in a foreign country and I felt annoyed and also a bit scared. It felt like something was added without my okay. What could I do then? I contacted their support and explained what had happened. While I was sending my messages I was really nervous. Would they push the problem away? Would they just say that I had signed it? To my surprise there was one person who took my case and stayed with it. It did not feel like a one line reply and then silence. They kept asking me details. For example which charge was wrong and how I had answered at the counter. Was the car rental company nice about it? To be honest not really at the start. Later I found out they first showed a contract where it looked like I had signed to accept that extra insurance. When I saw that result I had one question in my head. Did I really sign that? But I was very sure that when the staff asked me about this product I had said no. What made me feel calmer was that support contacted me again and said they were still checking with the rental company. I felt that I was not fighting a whole company by myself. It was more like someone was standing on my side and helping me break down the problem. After some time they told me that the rental company had first sent the wrong order. It was another customer’s contract. Then they sent the correct one. When I heard that I felt both speechless and a bit amused. So I was not remembering it wrong. They had mixed it up. So what about the extra money? That was what I cared about most. I kept asking myself if they would end up saying sorry but nothing can be done. Later support reached out again and told me that the extra insurance fee would be refunded. It was 140 euros. When I saw that number I felt much lighter. For a solo traveler this amount is a lot. It can be several nights of stay or food for many days. What was the biggest feeling for me through all this? I did not feel that I was brushed off with a few empty lines. Every time I had a new worry or I was afraid the case would die they sent me an update. I felt that someone was really watching my case from the back until the rental company finally agreed to give the refund. If I had tried to argue with the rental company alone I think I would probably have lost this 140 euros. The language the contract and the terms are all tricky and they know the system much better than I do. What I could do was to tell my side as clearly as possible and then let someone who understands the process better help me. Looking back at this experience I still remember the anger and helpless feeling when I first saw the extra charge. I also remember the relief when I saw the refund arrive. For me this was not just about getting money back. It felt more like someone really stood up for me on this solo trip and stopped something that was not fair. I made the booking on QEEQ and the way they had a person follow my case from start to finish made me feel like a real guest and not just a small order that could be ignored.
Odkryj, jak nasza usługa pomogła innym klientom
