I got the money first so我先说这个吧。The claim was paid and it was about 376 dollars. When I saw the payment I felt like a big stone in my heart finally dropped. I booked the car on QEEQ and I went alone to Bariloche in Argentina. I rented a Volkswagen Gol from rentacar argentina. It was a manual car with four doors. Not big but good for driving in the city. I picked it up around March 13 at about ten at night. The wind was cold and the lights outside the airport were not very bright. The counter of the rental company was in a corner and there were not many people. The process was fast. The staff drove the car over and I walked around the car. There were some small scratches on the body. They marked a few places on their paper and I took some photos just in case. In my head I was also a bit happy that I bought AXA Full Coverage. I thought one more insurance is better than nothing. The real problem came a few days later. I drove on a gravel road outside the city. The view was very nice but small stones kept hitting the car. One time I heard a louder sound and I got scared. I stopped and checked the car. On the side there was a new clear scratch and some damage near the tire. The car was still fine to drive so I kept going but I was worried the whole time about the return. I went to return the car around March 19 close to noon. The staff checked the car very carefully. They stayed a long time near that scratch. Then they told me there would be a fee. When I heard the amount I felt really bad because for a student that is a lot of money. I had to pay the rental company first and the charge was written clearly on the paper. At that moment I was really thankful I had AXA Full Coverage or that money would just be gone from my pocket. After I left I started to prepare everything for the claim. I put together the damage photos the rental contract and the payment receipt and sent them to the support team. I am a foreign visitor so I was afraid the communication would be hard or they would ignore me. It was easier than I thought. The support staff spoke calmly and told me step by step what I needed. I just followed and prepared the files. The photos were from the parking lot and from the return time. I was glad I always take photos or some details would be hard to remember. After I sent all the things they told me they would talk with the rental company. I waited for news and I was a bit nervous. I was thinking maybe they would say it is not covered or ask me for more and more documents. After some days they told me the claim was approved. When I saw the amount it almost fully covered what I had paid to the rental company. When the money arrived in my account I finally relaxed. There was some stress in the process but it was not a long fight and they did not argue with me again and again. For someone renting a car in another country that feeling is very important. When I think about the whole trip I remember the cold night at Bariloche airport when I picked up the car the loud stone hitting the car on that gravel road and then the moment I saw the claim payment. AXA Full Coverage really helped me handle this unexpected cost.
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