My first feeling was surprise, because in the end I not only got a discount from the car rental but also got money back, and I did not really run around for it. The support team kept reaching out to me and checked details with me. I booked the car through QEEQ for a business trip in Road Town in the British Virgin Islands. I picked up an Avis car around noon on February twenty seventh and dropped it off in the afternoon around March tenth. I thought it would be a normal business rental but when I got the car I was shocked. The car condition was pretty bad and very different from what I expected. For a work trip I care a lot about the car so I felt a bit annoyed and I thought this was going to be trouble. The staff at the car counter said they could give me a discount, but they could not explain clearly how I would get the refund. That made me more confused. In my head I was thinking if I would ever see that money. I did not want to waste my work time arguing about this, so I contacted their support and told them the whole story. After that it felt like the case went into auto mode in the background. The support staff told me they were already talking with the rental company about the final charge and I only needed to watch my email. I felt like someone was holding the case for me and that made me relax a lot. Some days later the support team told me the final amount from the rental company was lower than what I had paid at first and they had already worked out the difference and would send it back to me in pounds. In my mind I was like so I really do not need to fight with the car company myself. I just needed to give some information and they did the follow up. As a business traveler with a tight schedule this gave me a strong feeling that I was being looked after. I could feel that every time there was a new update about the invoice or the amount they came to me first instead of me chasing them all the time and this part really mattered to me.
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