At first I really wanted to complain. I booked a higher group SUV in Gdansk on QEEQ because I planned to pick up the car early on February 27 with my kid. I thought we would have more space for the child seat and our luggage. When I reached the Budget counter the staff said that type of car was not available. They gave me a smaller group C sedan. In my head I was like so what about the extra money I paid. Is my kid going to sit all squeezed. I tried to talk to the counter staff but they just repeated the same answer. What could I do. My kid was already sleepy and kept asking why the car was not the big one so I had to take the car and leave. Back at our place I felt more and more upset. I booked a higher group car for a reason. Should I just give up. I looked at my booking and asked myself if anyone could help me speak up. I decided to contact their customer service. The person on the line did not push me to fight with the rental company by myself. They listened to my story and asked me step by step if I had some documents and payment records. I started to feel that they really wanted to help me complain to the rental company and not just brush me off. In the next days I was taking care of my kid and also working. Sometimes I suddenly thought about this case and wondered if it would just disappear. Every now and then the service team reached out to tell me the latest progress. Sometimes they said they were still waiting for the other side to confirm. Sometimes they said they had pushed them again. I did not really understand what they did inside. I only felt that someone was watching this case for me. I asked myself if I could really handle this alone with the rental company. My honest answer was no. After some time they contacted me and told me that the rental company agreed to refund part of the money. It was the price difference between the car groups. When I saw the amount I felt something special. It was not like winning a big prize but it felt like someone finally made things fair and clear. As a parent traveling with a kid this kind of follow up means a lot. I did not need to repeat my story again and again and I did not need to argue all the time. I just knew someone was taking care of it for me. That feeling of being looked after is what I remember most from this whole thing.
Odkryj, jak nasza usługa pomogła innym klientom
