Did you ever look at your bill and think where did this money come from? I was in my hotel room checking my phone when I saw an extra charge and then I started to feel that my two day booking was a bit messed up. I booked the car with QEEQ in Bari in Italy with Europcar and it was a Peugeot 208 with manual gear. I need to tell the story from the back. First I saw the extra charge on my credit card. I remembered that I made two bookings one after another. I did not return the car in the middle. I just told the counter staff that I wanted to use the car for one more day. Then I started to think about the second prepaid booking. I kept asking myself what happens to that money. When I sent a message to the support team my mind was a bit messy and I was afraid that people would just push the problem to each other. The support person talked to me in a calm way and first checked my real pick up and drop off time. I said that I got the car in Bari airport around the evening of March 20 and I was supposed to return it around one p.m. the next day but at the counter I asked to keep the car for one more day. The staff there said it was okay to extend. I did not think too much and just said yes. Later I found that the second prepaid booking was not used but the money was already taken from my card. I asked them if this prepaid money was just gone. The person on the line explained things to me with patience and helped me see which was the extension and which was the prepaid part. I sent a photo of the paper from the rental desk. It showed one extra rental day and some fuel. I felt a bit nervous and told them that I also sent an email to the rental company and I asked if they could help me follow it too. They agreed very fast and said they would keep an eye on this case. In the next days I did not need to tell the whole story again each time. Every time I sent a new message they already knew what I was talking about which charge and which booking. The money problem was not fixed right away but I felt that someone was always checking it for me and I was not left alone. For a traveler from another country this feeling of being taken care of is very important to me.
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