"Why do you look so serious" That was the first thing I kind of said to myself in the car window in Melbourne before I returned the car. I was traveling alone and I booked the car on QEEQ. I picked up a Haval H6 from Alpha Car Hire around noon on February 21. When I first got the car I was very happy and felt so free driving by myself. The real stress came on the day the car had a problem and I needed a tow truck. The tow came pretty fast but the paper they gave me was not clear. It did not really show if it was only tow fee or some other charge. I kept doing the math in my head and felt this might be a big and sudden cost. I was quite worried. I was really glad I had bought AXA Full Coverage before. Without it I would feel a lot of pressure. Later their customer service contacted me and asked if I had a clearer receipt. I checked my phone and my bag and found I had no extra photo and no clearer paper. I could only say I did not have it. Those days I continued my trip but I kept thinking maybe they would not pay the claim. Then they went to ask the car rental company. The rental company at first also did not give any useful document. When I heard that I got nervous again and felt like everything was stuck. After some time the rental company finally gave a clearer tow paper. I sent it to the customer service right away. It was already close to the day I returned the car in Melbourne around noon on March 9. I was handling this and also returning the car at the same time so my brain was always switching between travel and money worry. Then they asked me to confirm the amount and the currency. I said I wanted SGD because I am from Singapore and it is easier for me. Later they talked with the insurance again and one day I got a message that the claim was approved and the tow fee would be paid in the currency I asked for. When I saw that I felt all the weight leave my shoulders. In my head I thought again that if I did not buy AXA Full Coverage at the start I would have to pay the tow all by myself. That feeling of "good thing I clicked that option" was very real. My solo driving trip in Melbourne had this accident but it did not turn into a bad money memory. It made me feel that when something really happens the insurance can stand up for me.
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