To be honest I was kind of upset at the start. I booked the car on QEEQ and I was traveling alone in Launceston in Australia. I picked up an MG 3 from East Coast Car Rentals around the morning of 19 February 2026 at about ten. It was an automatic small car and it felt nice to drive. I planned to return it around the evening of 26 February at about six. Then a small accident happened and the car got some damage. I really panicked in that moment. My first thought was that I might need to pay a lot of money. When I returned the car the staff at the rental counter checked the car. They took photos and wrote things down. I watched them and my heart was beating fast. I was only glad that I had bought AXA Full Coverage. Without it I really did not know how much I would need to pay. After I returned the car I went back to my place and started to prepare all the papers. I put together the photos and the rental contract and other things they asked for. When I sent everything I could give it turned into a long time of waiting and not knowing what would happen. Those days my mood was complicated. I felt I had done my part but I was still worried. I was scared that they might not pay or that it would take a very long time. After some days the customer service contacted me and said the insurance company was asking the rental company for repair and damage reports. So we had to wait for the final papers from the rental company. Later the rental company said they also needed more time and that it would take many working days. I felt a bit helpless and I could only keep waiting. During this time they told me a few times that the problem was stuck at the rental side and that they needed full repair and damage information before the insurance could make the final decision. I was tired of waiting but at least I knew what was going on. Since I was alone in another country I was even more nervous. I kept checking my messages and at night I sometimes thought about it and wondered if they would really pay or say no in the end. After some time I finally got good news. The claim was approved and they agreed to pay for the car damage. When I saw that I really let out a big breath. It felt so good to know that I did not have to pay a big amount by myself. I thought that if I had not bought AXA Full Coverage this trip would be much more stressful for me. When I look back the whole thing was quite tiring. From the accident to the damage check at the counter and then waiting for them and the insurance company to talk to each other I was worried at every step. The good thing is after I sent my documents they kept following up and told me around how long I might need to wait. In the end getting the payout made me feel that this insurance was really important for me. It helped me a lot when this sudden car damage problem happened and it did not crush me financially.
Odkryj, jak nasza usługa pomogła innym klientom
