I will start with the feeling first. When the last unclear charge was finally explained, I was not even angry anymore. I just felt a big relief and one clear thought in my head. Good that I booked through QEEQ. If not, as a dad traveling with a kid, I really do not know how I could fight with the rental company about all these strange fees. The story is in Dubai. I landed around late night on February 20 and went to pick up the car after midnight on the 21st. It was around one in the morning. I had my child with me and a lot of luggage. The car was a JAC S4 from Autostrad with automatic gear. For a parent like me it was very easy to drive. At the counter everything looked normal. I even asked again about the deposit and basic cost. I thought I just needed to return the car on time in early March. The real problem started after I returned the car. I gave the car back on the evening of March 4. It was not at the airport. It was at an address they gave me in Umm Ramool, a small street there. I drove with the navigation on. My kid was in the back seat, a bit sleepy, asking me again and again if we were going to the plane now. I checked the car, took some photos, then rushed to the airport with my kid. A few days later I checked my credit card bill and saw several strange charges. All in AED and all different amounts. I was confused. I even said to myself out loud. What are these fees. My kid was playing next to me. I looked at the bill and took screenshots. I remember there were three or four items. I could not match what each one was for. My first move was to contact their customer support. I sent the screenshots and I felt a bit stressed because the total amount was not small. I also was not sure if it was for extra days, tolls or something else. I told the support that I really could not understand these charges and asked if they could help me check with the rental company. What impressed me most later was the feeling that someone was really taking care of this for me. Because I had their dedicated customer service, I basically had one person always following my case. Every time I sent a message, I got a reply pretty fast. It was not some copy paste text. I could see they really read what I wrote. They confirmed each amount with me. I said there was one charge around four hundred, another a bit over two hundred and more. They helped me ask the rental company about each one. There was a time when I was quite worried. One of the charges looked like a clear mistake. I kept thinking what if the rental company does not admit it. I told support about my worry. They did not ask me to call the rental company by myself. They said they would keep pushing them. Later they told me that one charge was done by mistake and the rental company agreed to refund it. When I saw that message I really breathed out. I even told my kid that the money would come back, even though he had no idea what I was talking about. But my mood got much better. There was another fee that looked very strange. I sat in front of my phone counting and mumbling to myself, what is this one for. After they contacted the rental company again, they told me it was for three extra days of rental. I thought back and remembered I did keep the car longer because our plan changed. The staff at the counter spoke quite fast at that time so I did not fully catch it. With this explanation, all the charges finally had a clear reason. During this whole thing, what stayed in my mind was not how much I got back in the end, but that I did not have to fight alone. They stayed in the middle between me and the rental company. They asked questions for me and turned all the complicated details into simple words that I could understand. For a parent who is traveling with a kid and has a tight schedule, this kind of one to one follow up made a huge difference. It stopped me from breaking down over some random extra charges in a foreign country.
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