I have to say this first. If I did not have AXA Full Coverage this claim would have driven me crazy. I booked the car in Launceston through QEEQ. I picked it up around the afternoon of February 1st 2026. It was an MG HS from Apex and I planned to use it for a few days for business. Things were fine at the start. Then around midday on February 4th I was out seeing clients. I parked on the side of the road and was about to leave. The car had some trouble and it ended up needing roadside help. My mood went straight down. I was worried about my meetings and also scared about how much money this would cost me. When I returned the car it was around the morning of February 6th. Before handing it back I saw the charge slip from the rental counter. My heart sank. The amount was not small. For someone on a work trip like me it was real pressure. In that moment I really started to think if buying AXA Full Coverage at the start was worth it. Then I began to collect papers. I kept all the bills related to the damage and the roadside help. I felt pretty annoyed and also afraid I might miss something and the claim would fail. I had to go back to work soon and my schedule was full. I still needed time to sort this out so I felt a bit stressed. The customer service team talked clearly with me. They only asked me to give the documents that I could get myself. They said they would follow up on the rest. I sent in the damage charge slip and other proof. I was still nervous and thinking maybe I would need to wait for a long time or get some reason for no payout. After some time they came back to me and checked the currency and the final amount with me. It was in AUD. That was the first moment I felt a bit relaxed. It felt like things were really moving the right way. Later they told me the claim was confirmed and it was waiting to be closed. The payout amount almost covered what I was charged by the rental company. I suddenly felt really glad that I bought this full coverage. I kept thinking if I did not have this cover I would be tired from the trip and also have to pay a big bill by myself. I really do not want to imagine that. For me the whole story felt very real. The panic when the car had trouble. Then trying to calm down and deal with the claim. Then the relief when I knew the money would come back to me. AXA Full Coverage in this case was the key thing that pulled me out of the fear of paying a big amount from my own pocket.
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