"You are still working on this for me" This was my first reaction when I got the email that the compensation was confirmed. I really thought that after we came back from Belgium this whole thing would just become a bad memory and nothing more. I did not expect that they were still following up. I booked the car through QEEQ. I picked it up around the afternoon of December 29th 2025 in Brussels with my kids. I was quite excited at the start. When I got the first car I was confused. The tire pressure warning light was on. At first I thought it was just a small system issue. After a short drive I felt that one tire had almost no air. I did not dare to keep driving. The staff at the counter later confirmed it was a technical defect of the car and not my fault. At that moment I was nervous. I had to calm the kids and also think what to do next. I already had the contact of their support so I sent them the situation. For me this time felt different. It was not just one or two short replies. It felt like there was one person who really treated this problem like it was their own thing. After the change of car we got a BMW 4 Series cabriolet. But it was winter and the car had summer tires. When it started to snow I was actually scared. I cleaned the road around the car and in my mind I kept thinking this setup did not match the season at all. I was also worried if my kids were safe in that car. I told them about these worries too. They did not just say please talk to the rental counter. They asked step by step what happened where I was and what the rental company said. I could feel that the person who talked to me remembered every detail. The next day when they contacted me again they picked up from where we stopped before. I did not need to tell the whole story one more time. Later the rental company told me to drive to another nearby branch to change the car. When I got there they said there was no car for me. I wasted fuel and half a day. Our plan was totally broken and I was really upset that day. When I sent all this again I did not expect much. I thought maybe I would just get some polite words. They still kept going and argued with the rental company for me. They asked clearly if this was really called an upgrade when my real experience became worse. They also asked about the time we lost and the fuel cost and if there could be any payment for that. I could feel they were talking back and forth quite a lot because every now and then I would get a small update. The words were simple but I could hear they were really pushing it. When they told me that the rental side still did not give a fair answer and that they were ready to pay me some money first from their side I was quite surprised. For a parent who travels with kids those one or two bad days were very hard to forget. Having someone on my side who saw this mess and loss as something that matters was very important to me. The trip was not perfect but I will remember that during the whole thing there was always someone following my case instead of leaving me alone to fight with the rental company.
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