The whole story really started from the car damage problem because that was when I felt how important AXA Full Coverage was. Now when I look back I keep thinking if I did not buy it I would be stressed the whole time in Tel Aviv. The money for the damage is already back on my card and when I saw the amount go down I finally felt relaxed. I booked my car on QEEQ for a solo trip. I picked up the car in Tel Aviv around early morning on January 26 which was about one day earlier than my original plan. It was a Kia Picanto from Budget with automatic gear. I was traveling alone and I am not very good with cars so when I saw AXA Full Coverage as an extra protection I just thought I should take it. It said it covered damage and theft and also things like glass and tires and even late pick up. That sounded like a good safety net so I added it. At the counter the pick up was smooth. I took some photos of the car body and kept telling myself to drive carefully. In another country and alone even a small issue can turn into a big problem. The first days I drove around Tel Aviv city and it felt okay. The car was small and easy to park and I was quite happy with it. The problem came from what looked like a small accident but felt very big to me. I was trying to reverse into a tight parking space on a narrow street. A car behind me started to push me with the horn so I got nervous. My angle was not right and I heard a scrape at the back of the car when I hit a low stone block. The sound was not super loud but I could feel the car touch something. My mind just went blank and I thought this is bad I will have to pay a lot. I got out and saw a clear scratch on the rear bumper and it was a bit pushed in. I was really upset and blamed myself for not going slower. Some people on the street looked at me so I tried to act calm. I parked properly then took many photos from different angles. My heart was still beating fast. That night I went back and started to worry about money. I knew Budget would charge me for the damage and repair in another country is never cheap. I opened my policy and read that AXA Full Coverage would pay for vehicle damage including these kinds of scratches and that the limit was up to fifty thousand dollars. That information helped me calm down a bit but I was still scared the claim would be difficult. Some days later it was time to return the car. I brought it back on February 1 in the afternoon which was a little earlier than planned. When the Budget staff checked the rear bumper he frowned and said it would be recorded as damage. He also told me they might charge my credit card. I just nodded and said I understood. In my head I was already prepared to lose that money and I kept my photos and papers safe. After a while I saw on my credit card that a car damage fee was taken by Budget. I felt real pain when I saw the amount. Then I remembered my AXA Full Coverage and started to prepare for the claim. I put together the return slip the damage charge proof the photos of the bumper and my booking details. I uploaded everything slowly with my phone. It was a bit annoying but I kept thinking that I might get all of it back so I forced myself to finish it. Later the customer service team contacted me and asked a few questions about what happened. The person was patient and just wanted to confirm the situation. I explained the story in simple words. They did not blame me and just said they would help talk to the rental company and follow up. I could feel they were checking step by step because I got updates saying they were still waiting for some documents from the car hire side. Those days of waiting were not easy. The money was already taken by Budget and I kept thinking what if the claim fails or only pays part of it. That would break my trip budget. Being alone in another country made me more sensitive and every time I looked at my card balance I felt uncomfortable. One day I got a message that the rental company had confirmed everything and the damage fee would be refunded to me. Later I checked my credit card again and the refund was really there. The moment I saw it I finally relaxed and thought I was really lucky that I bought AXA Full Coverage. This experience changed the way I think about renting cars for solo trips. Next time when I travel alone and rent a car I will almost always choose this kind of full coverage. In a foreign place small things like a scratch or a stone hitting the glass or even a delay in picking up the car can happen so easily. Having this protection behind me makes my stress much lower. The accident itself was scary for me but they helped me get all the damage money back. For someone who travels alone that kind of backup feels very important.
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